Dropped off after hours without issue.
Suzanne B
Customer Reviews for Yourspace At Bayside
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy and simple. Thank you
Amy MSeveral lights were not working. Inside had not been thoroughly cleaned. It wasn’t terrible, just not broom cleaned. The hitch area was covered in grease, it really needs a good pressure washing before it goes out again.
don wNothing
Michael TMy only issue was I received a bigger truck and at different location than originally requested. The location was close just not the original request.
Brian DTruck was great, but only had a half-tank of fuel (despite the contract/paper/receipt showing it as full). Bummer!
Robert MThe truck leaked during heavy rain and 1/3 of our stuff got soaked.
Thomas FSuper clean, easy to find, lots of space to park truck.
Tim HSuper Customer Service!!!!
gregory tThey were very accommodating to my fluctuating schedule
Ed HThe associate working with me was fine. I asked the associate to confirm the mileage and fuel and he said it was not corrected and gave me a phone number to call.
greg FCorey was very helpful and the location was very nice. A little off the beaten path but I found it using gps.
Michael PCorey at the site was excellent ! I love this location & the people
L cGreat help and caring.
Nicholas Amore gas to start with in the truck...no problem putting more gas in, but to only start with a quarter of a tank was hard on the move and took time away to have to get gas before we even started
Tracie CHelpful
Mark SHave U haul do a better job of communicating changes to the reservation at the last minute...
Jeffrey RGreat customer service! Got a call back advising me I had left toll transponder on truck.
Kenneth LVery nice young man at the reception area, thank you!
TODD HVery competent and friendly staff
Margaret AExcellent service. The employee was kind, friendly and efficient.
John BNothing to be improved really!
Celia ZPleased they had the trailer I needed.
Michael MWhen you trust a third party to come in and replace glacé in a vehicle, you should inspect that the third party has done an adequate job. There were lots of glass shards in the cabin of the van.
Ann PMy rental was canceled since I showed up In the office 10 minutes late as I was trying to get the app to work. Limited cell reception at this business. I did end up getting the van l reserved but the process took longer than it ever has at any other U Haul dealer.
Kimberly SReally nice experience and easy drop off at a safe location. Very communicative and helpful people.
MALCOLM PGal in the office was so kind, helpful and courteous. thank you!!
Todd HProvide the equipment rented...I ordered a 10' truck (after not being able to rent a van). I was provided a 15' truck...to go from wanting a van, to a 15' truck is a massive difference.
Laurie MVery helpful Thank you!
Elizabeth Lnone
MICHAEL MNothing , return was no problem
Mark AThe engine overheated. The replacement was also horrible. This has been a terrible experience.
Olgaris NCorey was very professional and very informative when I first booked a reservation early April for my storage truck.
BONITA YService was great, had what I needed, quick and easy
Richard WThe trailer I was assigned was tucked away in a corner beside a building making it very difficult to access. Others were easy to get to. I would not have been able to access the trailer without my wife directing me.
Howard RWhen we arrived to get our rental at 9:00am there was no one in the office to check us in. (Opens at 9:00). We waited for five minutes and then finally someone arrived. We were not told when we reserved the van that there was a cheaper option due to the fact that we were driving 300 plus miles and could not return within 24 hours. Upon review, we were offered the cheaper option, so that ended up okay. When the contract was written, my name was not correct, so the whole process had to start all over. We were delayed, delayed, delayed. And one more thing, the young man we reserved from did not offer a confirmation number or contract. I asked for something, so we had proof the van was reserved in our name. I was not impressed with the overall experience. It was not a smooth process.
Joanne BGreat staff, very friendly and professional,they contacted me and returned my key’s which were left in rental. Must recommend
Ishant SThe lady wasn’t going to let me drop it off there because I wasn’t on her list. She said she didn’t know if she had room for it. I understand not having room but U-Haul should take it in and then they relocate it don’t make the customer do it.
john gAll Good
Edward GWindshield could have been cleaned of bug splatter.
dennis fshe was veryaccmodating
CHRIS CThe person there was very helpful !!!
Joseph PThe rear door broke and would not close. I called the office and they forwarded me to another number. They hung upon me. Half my personal items were inside the truck and I was stuck. I had to drive down the road worried about my items falling out. Got the vehicle back in time but caused me to be late for an appointment. Was offered no discount or rebate. Charged full price. Had neighbor take video and photos. Please tell me what my next steps are?
Eric LYourspace is a great location for storage and rentals. Has really made my moving experience convenient and easier to manage. Thank you for the great experience
L cThis location was spotless. The team member who helped us was friendly and efficient. Highly recommend!
SARAH SStop by BA
Chris LService was very good but a little slow, employees were very nice.
Barbara DI totally enjoyed this experience. I did not think that I could use an app to complete the entire process, including parking the car, clean open area, securing payment, and accessing Key via lockbox. I was very impressed and the facility itself was very clean and inviting. The truck was was far better than the truck I had previously a week ago from a different location. I would highly recommend this U-Haul facility.
Vanessa TBetter drop off location information
JEFFREY WI would like someone to reach out regarding our return on Saturday, March 21st. My contact is [redacted]. Thank you very much. Amelia and
ERIK LI rented a small 4-8 trailer when I returned it to the same location, there wasn’t a lot of room to back trailer in with out backing in from corner of the building. Drop off would have been easier without one of the trucks parked close to the small trailers
RUSSELL R