Customer Reviews for Zainab Kashan LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

I brought the truck back with more gas than I get it with & I was still charged $8! I need a refund asap

Rating:

3.0

Did not have the utility dolly and the location is in a bit of a sketchy area.

Rating:

1.0

I got the uhaul because I was in a time crunch and needed to move a bunch of chairs and tables, and renting a truck would be quicker than doing multiple trips in our SUV. I don't live even half a mile from the pickup location. I was able to get the truck home and load it up. Yet when I tried to start it up to bring my items about 5 blocks away, then truck didn't even start!!!! It took hours for roadside assistance to arrive, and in the meantime, I had to spend a lot of time to unload the truck, which took a while to load up in the first place, and ended up having to do the multiple trips in the SUV anyway!!! I just wasted a bunch of time (which I didn't have to spare) and money. And I could have excused that, because things happen (even though they shouldn't). But I wasn't even offered a, "hey, we're sorry about that," much less even a small financial concession for the inconvenience, which I feel should have been in order. Because of the convenience of the location, I won't say I'd never attempt to try them one more time to see if my issues may have been a fluke. But I absolutely wouldn't recommend this location to anyone until I'm confident that they check their equipment and get their customer service skills up.

Rating:

3.0

First vehicle didn't work. Had to go to another uhaul location. Charged my card more than agreed upon. With no details why.

Rating:

5.0

Lady working at location was super helpful. But signage for the actual office location may need to be updated and expanded to assist with customers locating office building. Equipment was clean but the odometer needs maintenance error to be cleared as you can’t see your mileage only an error “service tire monitor system”

Rating:

5.0

Employee was gracious and helpful. Wonderful experience.

Rating:

5.0

I liked this location! Nicest lady and very clean and equipment very good. Thank you!!

Rating:

5.0

Sean was a very impressive guy...he helped me & my wife tothe fullist...Uhaual us A1. if there is rm in the company budget please give Sean a raise....He is beyond deserving.... Charles Stovall

Rating:

5.0

Great customer service from pickup to return, I highly recommend!!

Rating:

1.0

No help at all, money-hungry, go to an actual U-Haul facility, not a LLC!!

Rating:

2.0

The amount of hour's used is incorrect

Rating:

3.0

Not a large selection of equipment and not knowledgeable about setup for trailer

Rating:

2.0

Ice ramp I fell. gate was broken unable to get truck out. Reserved truck was given to another customer.

Rating:

4.0

The truck was located across the street in a fenced area. Recommend when clients have confirmed that the truck should be move closer to location as it had room. The air did not work in the truck, it was unbearable at times

Rating:

2.0

The parking lot is across the road (in a very inconvenient spot) I rented a 26ft truck and had to drive into on coming traffic to be able to turn the truck into the HORRIFICALLY SMALL gate that can barely fit a 12 ft truck turning in. The location SUCKED. And yalls app/system sucks. What is going on with yall. The front desk lady was all right. She (unfortunately) was the one to advise me driving into the oncoming traffic lane to be able to turn into the parking lot. Even said “dont worry they’ll wait for you, dont worry they’ll stop” (they being incoming traffic) Please use some common sense uhaul.

Rating:

2.0

Roni was sweet. I don’t think she should be the only one working at the location for safety concerns. You have her walking across the street in the cold by herself with no small golf cart. The lot was in horrible condition with overgrowth and rubble. The 26’ truck was in an awkward position and it took so long to drive over to the extra tiny exit gate to leave the lot. We had little directions so we took it upon ourselves to document any scratches, gas, and mileage. It’s simple enough for pick up. Would be nice to have a “nearest gas station that fits this height” since we start with a quarter tank. Booked for full day, was told location closed at 8pm, we dropped off at 6:30 and we got charged a $20 dollar out of operation hours fee. Pretty lame.I just felt bad for the lady working by herself!!! Please consider having two people per shift. We appreciate the truck was in good working order experience was fine due to Roni. Thank you! Will return.

Rating:

4.0

Very professional staff, equipment was excellent.

Rating:

5.0

Love this new location and friendly staff

Rating:

5.0

The young lady was for helpful i will definitely rent with them again Thanks The Greens

Rating:

5.0

With this being a new location, I would recommend time for growth to show improvement. Ms Vani was nice and very helpful and was very knowledgeable about the business and product including the insurance package plans. I was very satisfied as a customer with her professional skills. And I will be returning to this location ever time I need the business.

Rating:

2.0

This was a new location so it was lacking a lot of what I would expect from U-Haul including additional supplies to purchase if required. The building itself was still unconditioned and I felt bad for the worker being bundled up in a winter jacket. The worker didn’t know how to do much with the trailer without consulting their manager via phone. I had to hook up and do everything myself which has not been my experience previously and the worker was not able to advise if the connections were made properly before leaving the property. Luckily the manager was able to assist over the phone to get the trailer locked onto the ball appropriately.