Check engine light was on as well as tire pressure warning. Probably maintenance after every rental if possible.
Rafael V.
Customer Reviews for Z&J Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
move to another location - the location too small
ANDREW S.U-haul company has poor customer service I was switch to three u-haul company and the last location the young man was rude but I realized that I need to treat him the way I should be treated and that wasn't the case the bottom line is my daughter was able to school and that is what matter U-haul as a company needs to have better customer service and structure more as a whole
Chanitha T.the place was closed which was disconcerting because i had to use the bathroom, but i was able to do everything over the phone with the manager so it worked. could be a problem if someone was there for the truck and he didn't answer though
Brian S.I was initially told I could pick up the trailer at a location near me. Then when I got there UHAUL made me go an extra 50 miles to pick it up from a different location. when I spoke to a manager at UHAUL, Jeff< he was an absolute rude asshole and hung up on me. I think he should be fired for be a rude, obnoxious jerk. I will try to not ever use UHAUL again because of him.
STEVEN O.The only thing was this location was very crowded and hard to get out of because where it's located, otherwise it was great, the guy that checked the trailer out was quick and helpful.
christopher H.A/C didn't work. One headlight was out. Dirty and smelled HORRIBLE. I reserved this truck to be picked up in Elmhurst - when I arrived, they didn't have a truck for me. I had to drive to Chicago to get one. My problem - not theirs. Terrible experience. I'm hiring movers next time. Good luck calling UHaul - they don't answer their phone. They don't care about their customers and they are not shy about it.
James M.Be on time and don't add the insurance I opted out of in my rental agreement.
Garry E.