The pickup location was horrendous. The attendant refused to help in any way. I had to get cutsomer service on the line to get any help. The attendant refused to give me the key even after I was checked in online with cust serv on the line until she made calls to someone. She barely spoke English and was rude. The drop off location was extremely professional helpful and kind as always. Next time I need a truck I’ll look at competitors.
SCOTT H
E Z Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Abingdon, VA 24211
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Customer Reviews
- 3.0 Average Customer Rating
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Asked me if I could take it somewhere else. Had to back it up a hill with no help. Would not make me a receipt. I called u-haul twice and was told it was okay that they waited several days to check it in
john gI’ve had good experiences with u-haul at other times but not this one. First I was sent on a wild goose chase costing me the better part of two hours going from one pickup location to another to find the equipment that was reserved and supposedly guaranteed to be available. I drove over 50 miles back in forth until finally getting the dolly. The location I wound up picking up the dolly was a convenience store where I got little help from the store clerk including her waiting on every other customer in the store before she would help me. She handed me her phone where the entire transaction was handled over the phone with a gentleman I could barely understand. All and all it was an extremely poor situation. I think I should receive my money back because of how this was handled.
ben pI reserved 2 Uhaul 6x12 trailers from this location. I got there to pick them up and the lady kept repeating she only had one. i asked what I was supposed to do or if she had any way of contacting another UHaul to get the other trailer I reserved but she did not offer any assistance. She just said "you can take the one, but i don't have another." I checked the UHaul and uploaded all documents myself. She offered no assistance with checking the UHaul or helping us locate the correct UHaul or making sure it was attached correctly to the vehicle. She was on the phone the entire interaction. Unhelpful.
Alexis MLimited parking places Very difficult place to unload the trailer Not the best place to do U-Haul business
Dane I