The seat belt cover and sun visor were both broken. The sun visor was so bad that it blocked my view of the road. The only solution was to move it over to the window, thus rendering it useless.
chris s
Carpenter Brothers Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ann Arbor, MI 48105
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Thomas KEasy to return supportive staff
Frank GI reserved a Utility Dolly for moving boxes, but I was provided a Furniture Dolly instead. I didn't realize the mistake until after pickup. The equipment I received was different from what I reserved and wasn't suitable for my intended use. Could you please review the rental and issue a refund or credit?
Jiaqi HSo I had the U-Haul pickup at 6 PM as I was supposed to vacate my house yesterday, and the entire day was booked. At 6 PM there was no U-Haul available at the pickup. The one before us came 15 minutes late, and after that we couldn’t check in through the app to collect the U-Haul, which itself was extremely buggy and unreliable. So we contacted customer care, but the representatives had very poor knowledge of the situation and kept transferring us from one department to another, with each wait time being at least 40 minutes. There was no clear communication or accountability from their side. After a lot of back and forth and unnecessary delays caused by both the inefficient support and the poorly functioning app, we finally received the U-Haul at 8 PM, which was 2 hours later than my scheduled pickup. This unprofessional behavior is surprising.
Neel A