We went to two other UHaul locations to try to rent a 15 ft truck and both had trucks on the lot but would not let us rent them. This location I reserved online for the next day and had zero issues. The desk clerk at the gas station was friendly and helpful and we had zero issues renting the truck for a one way drive.
Stephanie D
Appleton Clark
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Appleton, WI 54914
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe help to pick up our trailer was poor and interpreted and we filled out and read the directions when the attendant should have on his computer. It took an hour to complete a 10 minute process to check out.
Jeffrey DTruck was reserved several weeks in advance at a specific U-Haul location near my storage unit. 2 days before the rental, I received an e-mail that I would have to pick up the truck at a different location, 15 mins further away. The pick up directions were unclear. The e-mail I received stated I would receive a phone call the night prior to the rental. Never received a phone call. The e-mail also stated I needed to "check-in", however, when I logged into the app, there was no option to check in. Picked up the truck the morning of the rental. Tire Service Monitoring System warning light was on. Was not sure if this would be a problem for the 3-hour drive I had ahead, and since there was no employee to ask, I took the risk and drove the truck. Upon pick-up the truck only had 1/2 tank of gas in it. Not enough for my 3-hour drive, so had to stop and fill the tank. The truck also had a bit of an unpleasant odor, similar to that of a locker room. The only positive was the employee who checked the truck back in at the return location. He was very friendly and the process was fast. Far better than trying to navigate the app.
Chris RThe software app is TERRIBLE. The sequence takes you to the pay step and then throws an error because not all the information (e.g., photos of truck) was submitted. Why doesn't it ask for that FIRST? This is the worst app I've had the misfortune of using in a very long time. I would not willingly use it again.
Paul PNot a manned store--Drop box. Did not want to deal with downloading the app. Eventually able to complete the return. Post alternative instructions to make drop off smoother! Location is not in a safe area.
JENNIFER P