You have got to be one of the greediest companies I have EVER experienced. I got the cargo van to save a bit of money, but my total went from a base of 19 dollars and some change, to nearly 100 DOLLARS! I will never rent from UHaul again! This is nothing on the location, I’m sure the people who work here are lovely and it is not their fault for the prices.
Sara T
Lockwood Locksmith
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bloomington, IN 47401
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Customer Reviews
- 4.0 Average Customer Rating
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First, I want to recognize the staff at the location where I ultimately picked up my truck. Although this was not my originally assigned pickup location, the employee there was professional, courteous, and helpful. I appreciate the excellent service they provided. Unfortunately, the overall rental experience leading up to that point was extremely disappointing. I originally reserved a truck at one location but was notified the day before my rental that the truck would not be available and that I would need to pick it up from another location approximately one mile away. I adjusted my plans accordingly. When I arrived at the new location, closed on Sunday, I attempted to complete the mobile pickup process. During that process, I was instructed to call customer service. I was then informed that the truck size I had reserved was no longer available—not only at that location, but anywhere within a 30-mile radius. I was transferred to scheduling, where I was told my only option was to pick up a larger truck at yet another location. Because of my schedule and moving timeline, I had no practical choice but to accept the larger truck, even though I had specifically chosen a smaller vehicle and had no desire to drive a larger one. What was most disappointing, however, was the interaction with the scheduling representative. Given that these issues resulted from changes made by U-Haul rather than anything on my part, I expected a greater level of customer service. Instead, the representative was abrupt, offered little assistance beyond repeatedly stating that "nothing is available," and, while I was attempting to confirm the address of my new pickup location and whether it would be a mobile or staffed pickup, she disconnected the call before my questions were fully confirmed. I understand that inventory challenges can occur, and I appreciate that your local employees worked to get me on the road. However, being required to change pickup locations twice, accept a truck I did not reserve, and then receive dismissive customer service from scheduling made what should have been a straightforward rental unnecessarily stressful. Given that U-Haul was unable to provide the truck I reserved and the repeated changes and inconvenience were through no fault of my own, I believe a partial refund would be an appropriate resolution. As a long-time U-Haul customer, I hope you will consider this request and take steps to improve communication and customer service when reservation changes are unavoidable. Thank you for your time.
Dawn RThe staff at the U-Haul location was very hospitable and friendly. However, the truck's steering felt a bit loose with delayed response, and it made a noise when turning.
Huihong LEasy dropoff location. Parked truck and put keys in the box.
Christopher GAwful customer service. Waited five minutes inside waiting for someone with Fortnite on the computer. When they showed, the had no interest in helping and I had to spend near an hour trying to navigate the app myself and on call with a UHAUL representative. There were other people there too that all had their own complaints and many of us were on calls with Penske trying to switch to them in the middle of moving with UHAUL. Will never ever use UHAUL again.
Kyle B