Honestly, this entire U-Haul experience was one of the absolute most irritating things I’ve ever dealt with, and it cost me an all-in-one washer dryer. I had set up buying the washer from an individual near Sale Street in Ellettsville and initially reserved/rented a truck and appliance dolly at the Mini Storage Mall location just down the road. I wasn’t able to obtain a truck from this location because they didn’t have any staged & available and the location was unstaffed (mobile pickup/drop off does no good in this instance). The rep I spoke with to resolve this issue was pleasant and accommodating, no complaints there. The rep was able to make another reservation at a location across town for the same thing, a truck and appliance dolly. Already an hour late to pick up the washer, I drive over there (Buck’s) while I’m on hold with the rep as he’s getting things switched. Everything gets switched, I get the new reservation, get the key from the locked box, and start checking the truck out. The truck itself seemed fine, but when I opened the back there was no dolly. This location was staffed so I went in to ask if they could provide a dolly; the gentlemen were all very nice, but there was NO appliance dolly. Two truck rentals, two locations, no dolly, and close to two hours late to pick up the machine later, I ended up having to cancel everything - both rentals and picking up the machine. The machine sold the next day and I still don’t have a way to do laundry in my home :-/
Olivia E
Buck Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bloomington, IN 47404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Very friendly and helpful!!
Malissa LThis location maybe overwhelmed during high periods such as beginning and end of school years.
Franco DWhen I picked up the truck it showed, 266 miles to empty on the gas; picture available with date and time stamp, when I put gas in and dropped off it showed 260 miles to empty and they charged me for two gallons of gas. When I picked up the unit they did not have an appliance dolly ad requested. The non appliance dly I took did a terrible job with washer and dryer and stove. They should keep plenty in stock.
FRANK R1. Offer a way to charge/connect cellphones in your trucks, particularly the older models. For example offer cigarette lighter/USB adapters. 2. Decrease the road noise in your trucks by adding sound damping materials.
Michael B