Main issue was that I wasn’t able to complete the check in process and it was unclear how to do it. The location is small but works fine. I completed the check in form from the QR code on the building, or thought I did, and even called the number to see if there was anything else I needed to do, but the app still said I never completed the check in, which was annoying. If you could make that clearer that would be helpful.
Trey C
Budget Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boise, ID 83702
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- 2.5 Average Customer Rating
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How U-Haul Reviews WorkActually do your job and make sure things are marked returned when they are returned
NICHOLE SVery friendly and helpful.
Sherie FThe location was fine, but the process of using the app was such a pain. Someone had to call two references to let me rent? I have rented so many uhauls and it's not a problem, I have good credit, I am 51 years old, it was unusual and took way longer than if I just did an in person rental.
Karen AThe truck was dirty (I have pictures), yet I was charged a clean-up fee (in dispute). Charges included truck charge as advertised at $29.99 per day, and then they added something called "Rental Charge" of $59.90 (in dispute). I prepaid for 20 miles at .99 a mile and was told that the remainder of not used miles would be returned. I used 9 miles, and never received the 11 mile difference refund. I called the Budget Inn and was told that the U=Haul person wasn't in until 5:00 pm. I called until she arrived at 6:00 pm. Then was told that she couldn't do anything, and I had to call a guy in Emmett....she said he should be available to talk. Called him....answering machine so left message . Still no response. This has been an awful experience.
Mark H