Nobody was there during pickup or dropoff. Lot was cramped and difficult to maneuver in. With equipment parked everywhere.
Larry K
Just For Cars
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bossier City, LA 71111
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Customer Reviews
- 3.5 Average Customer Rating
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How U-Haul Reviews WorkWe dropped off on a Sunday ,so no one was there. Had to ask a worker at next business to help
dorinda oAfter being changed to this location by U-haul at the last minute without being notified, I drove an additional 20 to pick-up my truck. When I arrived at this location, I could see my truck, but the U-Haul app would not let me check in to retrieve the vehicle. After spending almost 30 minutes on hold waiting for a representative, I was finally able to speak with someone. However, it appeared that the keys for the vehicle were not logged into the system as being available for pickup, so according to the rep there was no vehicle available at this location. Fortunately, there happened to be someone in the parking lot after hours who did not work for the location but was a friend of the owner who was able to tell the rep that the keys were actually in the lockbox. So, after wasting nearly an hour, I was finally able to retrieve the vehicle.........only to find that it only had 1/4 tank of gas.
JOHN SWe had some difficulty understanding the pick up process. It was not clear what location for pick up and the process was not clear. The lady at another location was able to help us. After we got the truck picked up, everything else was great. Truck was clean.
Elijah JThe system was down and the pickup process was skewed. The associate was hard to find and not available during drop off.
Bruce B