I thought the person was nice howeverI was renting for four hours, so why am I being charged $99 for a full day when I was told to bring it back in just a few hours? And why am I being charged $79 for gas when I fill it up to the exact point it was when I received it? I intend to leave bad reviews if this is not resolved.
Lisa M
Security Public Storage Bethesda
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bethesda, MD 20816
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkFriendly and helpful staff. Everything was ready and waiting for me; easy in and out.
Christine LGreat service, easy to rent and return. Friendly staff. Highly recommend.
Christine BThe pick up of the truck was a complete disaster. It was supposed to be a self service pickup but the keys were not in the correct place. There was no one at the location until after their posted opening time so we were very late getting the keys which were inside the building. The inside of the truck was dirty and had trash from the previous renter.
Karen RCargo section of the 10' van was clean but the cab was only ok. Drivers seat and all parts that human hands touch (steering wheel, cup holder) were a bit dirty and sticky.
Erika J