I reserved a tow dolly in Jackson WY two months in advance. They had three there. I drive by daily. The day I was scheduled for pick up I was told they didn't have any. I had to drive over 100 miles to get one. Then I had motorhome issues and was 5 days in Salt Lake getting it fixed. When I got to lake Havasu I contacted Uhaul. I was one day late. Told the lady I wanted to drop off the dolly there. She said it would be an up charge to drop it off in Havasu but if I took it to Yuma she could extend it for no charge. I paid in full when I picked it up. Now im getting a bill for the entire rental again. I'm a seasonal work camper. I move every six months using a tow dolly. I've always had good service from uhaul. This charge of 189.00 extra is ridiculous. Apparently I was lied to when I was trying to drop it off in Havasu. I hung onto it without a car on it for four more days so I could take it to Yuma like the lady asked me to. She changed my due date to the day I returned it I was told for no charge. Why am I being billed for the whole rental again?
Jay G
Teton Valley Storage LLC
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkI called to arrange drop off and their representative met us at the location within 5 minutes. The check in process could not have been easier. We advised the agent on staff we were heading over Teton Pass and he noted that our Ford F-250 with slide-in camper was subject to the new Wyoming 22 Teton Pass authorization program and to avoid a possible fine he directed us to the WYDOT certification page. I quick jumped on and went through the certification protocol and avoided what would have been an unexpected fine.
bart pProximity to national park was appreciated
Marie JKris was responsive and helped get the trailer I needed, the man who helped out at the site was great as well.
Steven WI didn't realize this was a self drop off location. Once I figured it out, it was relatively easy to self drop off.
Easton G