The location was an abandoned car lot/field in the middle of nowhere. We were notified the day before that our reservation was not available - this happens EVERY time when I am renting a vehicle for one-way usage. My reservation was for pickup 15 minutes from our location - WHY DO YOU PRETEND TO HAVE A VEHICLE WHEN THE RESERVATION IS MADE?? The facility was an hour and half away from our location which added 3+ hours to our moving time. The vehicle did not drive well, the alignment was off causing it to vibrate, the suspension was rough. If it wasn't for the seatbelt I would have been airborne with every large bump.
CAROLINE W
Big Bear Roadside & Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glade Valley, NC 28627
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This location was supposed to be open Monday-Sunday 24 hours, it was not. Had to do the self-return, I didn't want to do it that way. I had turned a truck back in that way before and was charged a cleaning fee even though the truck was cleaner that when I had picked it up.
Jeffrey AI have a lot to say I'm angry about the whole situation. I want to speak to someone with higher authority at uhaul.
Gina VThere's no one there to help you and they didn't have the truck, or dolly, promised to me or another couple the next day. The location was sort of middle of nowhere....overall just not a great representation of uhaul for me.
Jenica RI was amazed how easy this process is.
Donald N