The truck we got to travel 3 hours had NO AC on an almost 100 degree day, with extreme humidity. My 82 y/o dad was in bad shape by the time we arrived. I ordered a 20' U-haul for my dad on August 7th to be picked up on August 15. On August 14 I received a text saying they did not have a 20' truck and there was one 26 miles away. I responded saying I needed to know where the truck was to make a decision. It was completely out of the way. I then asked if they had a truck in New Bern. I was ultimately told they would give me the 26' for the price of a 20'. We arrive Saturday morning and realize there is a 20' truck. When I questioned it I said our truck was ordered on the 7th. (My mistake) The woman begins to "ah, am, um" and then without checking says, "this one was ordered on the 6th". Never again!!!
Ron V
Hwy 55 Tobacco Shop Inc
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Grantsboro, NC 28529
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Customer Reviews
- 4.0 Average Customer Rating
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More attentive personnel
Debra MNo one came outside to check the trailer. Vague directions as to where to park it.
Josine SSuper efficient and organized. Most efficient drop-off I've ever had for a Uhaul trailer. Although it's further away than my closest Uhaul location, I will definitely use them again.
Craig HBattery may be about dead...questionable whether it was going to start
CARL C