I was very disappointed with the customer service I received during my recent U-Haul rental. When I returned the truck, I was told the fuel level was not where it needed to be, so I immediately went back to fill it and returned again. Despite making the effort to correct the issue, I was still treated disrespectfully. I was also accused of returning the truck in a dirty condition, even though it was already dirty when I picked it up. There were cups and trash shoved inside the loading ramp, making it difficult to pull out from the start. I have spent a significant amount of money renting U-Hauls over the past several months, and this experience fell far below the level of customer service I expected. I hope this feedback is taken seriously so future customers are treated with more professionalism and resect
AMANDA C
AG Natural
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grass Valley, CA 95945
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Customer Reviews
- 4.5 Average Customer Rating
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Everything went smooth. the only thing I could see that might need improvement would be where Ford places the gas & brake peddles! I got wide feet but it felt like I had to aim for where the clutch would be for the brake or I would hit the gas peddle while I was stepping on the brake. Not an easy feeling coming up to a stop sign & the Truck still wants to go. They should be spaced apart a little more or the brake peddle shouldn't go down far enough to where the throttle can be pushed on & accelerate the same time the brake is being applied. Yes I do only use one foot to operate the brake or the gas peddle. My left foot does nothing unless there is a clutch (except the Parking Brake). Other than that I was very happy with the service & the Trucks performance.
phill mExcellent customer service everytime..vans are all in almost new like condition as well
SANDRA RI marked it as not clean because of mud on the outside of the truck. Everything else was clean.
Theresa DThe original pick up location was changed to a location that was an hour away and caused a major delay
Devon B