Truck did not come with the 48 moving pads or the appliance dolly we ordered, We were told we would have to locate some at another facility. Two hours and a fifty mile trip just to get the stuff that was supposed to be at the pick up location.
Harry B
Village Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hot Springs Village, AR 71909
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I made my reservation two weeks in advance, but the equipment was not there. I had to drive an hour and a half round-trip out of my way on moving day. I could not return the equipment to the location that was on my contract and had great difficulty finding a location that would take the equipment. Nothing about my experience with U-Haul was positive. I would be extremely hesitant to use U-Haul again.
Lori H2 locations didn’t have my vehicle, no customer support, no dolly’s included even though 2 were requested, my initial booking was cancelled and a new one was made by the ace hardware assistant without consulting me, I spoke to a customer support agent who couldn’t provide any help and was one the phone for an extensive amount of time, and now I’m hit with a huge bill for mileage because we had to drive 25 miles FURTHER to get the truck that was delivered to the wrong location. Unacceptable. I will be contacting support if this doesn’t garner attention.
Chauni LThe man supposed to load the trailer to the truck they do not you have to beg them and now they want you to buy extension wire to connect from your truck to the trailer to get more money. They have stolen $30 for me already. I’m gonna find a different location. This location is horrible with attitude when I came and dropped off the trailer. I hope multiple times nobody came out so I dropped it right off in the yard. I did not hurt the trailer at all. There was no damage at all. I just put it in the yard where the lumber was and left them put it up. They are lazy as hell
William LUhaul sucks. After 30 years of rentals from you im done. Long live Ryder!
ron l