I was told I would receive a $25. Refund if I brought the truck back swept and clean. I did not get the $25. Was charged a $10. Drop off fee that wasn't told to me.
tammy W
Red Bridge Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, MO 64137
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Customer Reviews
- 3.0 Average Customer Rating
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parking areas are small for a 26' truck but was able to get truck out safe.
Dylan MA booze joint with minimal parking.
John FThe process was very slow & inefficient. I had to voice my personal & financial information out loud into a phone on the counter. I don't believe the end mileage was correct.
KAREN CFirst and most importantly, the man working at this location was pleasant, professional and patient, as my husband and I navigated the issues your Metcalf location and corporate customer service office put us through. The only true feed back about this spot is the safety and condition of the building. Very unsafe area. Having said that. U-Haul unexpectedly cancelled our reservation 30 minutes before pick up time with no explanation. Still haven’t learned why. They redirected us from Metcalf to this location due to the size of the vehicle we needed, sending us 30 minutes out of our way. When I called and spoke to customer service the woman I spoke with was matter of fact and unconcerned about the issues, stating that is “just the way it is sometimes.” If I can find alternative mover, I will. And I will be sure to advise friends and family to do the same.
Katy B