Great customer service. We were efficiently checked in, went through our paperwork and we liked the nearly brand new condition of the 10 foot truck we rented for my move.
Katlin H
Steptoe Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennewick, WA 99336
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Was overall a good experience. Staff was friendly and helpful. Would definitely do business here again.
Geri BNo because an hour or so when I was on the highway I noticed noise under floorboard driver side. I was between Tri Cities WA and Biggs Junction, about 30 miles to Biggs. I called U Haul and they transferred me to roadside service. This is where I decided I’d never rent from UHaul again! The agent was rude, acted as if my call interrupted her evening! I explained my concern about the noise and she asked if I could drive to next big city! I said, no! Portland would be closest “city” and about 1.5 hours further than I needed to go. I said I’d be at Boggs junction in 20-30 minutes. Can road side service meet me there? She said call when I get to Biggs. I said can’t they head that way? And said no, call when I get to Biggs. I asked how long before someone would arrive. She said it could be an hour, hour and a half or two hours, I don’t know. I was traveling g with a dog and cat I also had the flu ! I ended up just going straight to Redmond, didn’t stop! I had to drive 45-60 MPH took me 5.1/2 hours to get to Redmond! The girl I spoke with ruined it for me. I’ll never rent from them again! I paid extra for insurance! I was very disappointed.
Bobbi DStaff at this location were very helpful in trying to resolve the issues caused by UHAUL.
chris sThey charged me for a dolly I did not use and was locked
Andy S