I will just copy and paste my recent Facebook post: I have spent nearly two hours each at two separate uhaul pickup locations in our area on each over the last two days just trying to pick up a moving truck for two separate friends who i was helping pack and move two full households in two days. We will just ignore the fact that I am clearly imbalanced to do such a thing, and I doubt you know anyone else who has ever even thought about subjecting themselves to such commercial grade torture. I think it officially means I am the undisputed best friend in the entire universe. Anyways, Uhaul now has the worst app and customer experience I have ever had to endure. Between poor cell service and an app that freezes up, glitches, kicks you out of and some "approval review" process that took over 30 minutes just watching the little spinning wheel, only to finally stall out and crash. Then there was the 20 minute wait calling customer service. Uhaul has used this app to go to a no service self-checkout model that fails at every level. The whole point of these apps and the self- checkout concept is to cut down on staffing costs for uhaul and supposedly to provide customers with a faster and more enjoyable experience. Their app does neither. I put in a call demanding a refund for all the time wasted and frustration of using such an awfully executed app and process. I'm waiting on the callback for the area manager. Without a refund, I have driven my last uhaul for sure. I'll be using budget or hertz, which is always more expensive. But still have actual consultants at the counterv to do their jobs so you don't have to.
JEREMY H
Kilgore Muffler
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kilgore, TX 75662
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Paid for a dolly that wasn’t in the truck
Michael ASteve at Kilgore Muffler was incredible. Above and beyand customer service. Highly recommend!
Dilmon NI'm waiting on my refund for the insurance still. The insurance was added without my permission. I called him out on it, and he left it on my receipt. He said when I came in to drop it back off, he would remove it. I told him I'd return it on Sunday, but they are closed on Sundays.
Delores KI found a used crack pipe in the side of the door
Micah B