My experience started by the establishment not having the cargo van that I requested available. I was provided a small truck which was sufficient for my needs, but it was not what I requested. There was a cargo van in the parking lot that was there when I got there and was still there when I returned the truck so I don't understand why I couldn't use it. When I started the vehicle I noticed that the fuel level on the paper did not match the actual level, but there was a circle drawn around the level on the paper so I assumed that it was a range that I had to maintain. When I returned the vehicle, I filled the tank to the level I started with but was told that the level had to match the bolded line on the paper so I went back to the pump and put additional gas in. The gas at that time matched the bolded line on the paper. When I received my email receipt I was charged an additional ~ $16 for fuel. Additionally, when I got to my destination and opened the back of the truck, it was dirty. Q-tips, empty cigarette packs and other debris that I had to clean out. In hindsight, I should have taken pictures of the fuel level, mileage, and condition of the truck. I have rented trucks from U-Haul in the past and there was always a representative to meet me, inspect the vehicle and answer any concerns. This location provided none of that. Just a person behind the gas station counter. I will never use this location again
Nathan M
KKmart
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Laurel, MD 20724
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How U-Haul Reviews WorkThis vehicle was disgusting!!! The smell of cigarettes was so overwhelming that I had a pounding headache! Just sitting in the van for five minutes had the smell trapped in my clothes. The cup holders were sticky and you could see the residue of whatever was spilled on the seat. This van should have never been rented out. If I didn’t absolutely need this van due to me having to move so urgently, I would have given it back and requested my money back. This is ridiculous and who ever is responsible for cleaning needs to be held responsible for this.
Makayla LBoth Jay the Uhaul manager + the store employee were extremely helpful and kind
Chad TThe sales clerk was excellent. Very good customer service skills.
Kenya CMananankaka
juan m