Great
Alexander O
League City Feed Ctr
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in League City, TX 77573
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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How U-Haul Reviews WorkNothing, it was delivered perfectly!!!
joe aVery nice guy here at this Location
Daryl HThe truck broke down twice while using it and the repair was delayed without explanation. The issue was not with the feed store but with the equipment which was in need of repair and service on pickup. The battery went bad during the rental period and the ac blower fan went out same day. The move was very difficult and the rental ended up being extended with the truck being picked up by a wrecker because of being overdue. I was not made aware a wrecker was coming to pick up the empty truck and had to rent another truck after the initial truck broke down twice during the move. I was threatened with arrest and towing of my titled property and the Uhaul because of the truck breakdown. This is most certainly the worst move we ever experienced and the week of my birthday and my eldest's son's birthday on top of everything else. The week was so bad that we did not even have a chance to stop to celebrate amidst turmoil we were experiencing. After uhaul came to pick up the truck with a wrecker, the police were called on us and we had to rent another truck from another service to complete the move. The delays in returning the truck were the result of severe exhaustion and difficulty in finding the next place to stay. In picking up the truck without providing us notice a wrecker was coming, Uhaul forced additional expense on us without notice amidst an already very difficult situation. Uhaul will be paid in full for the rental as soon as I am able. I learned a lot about Uhaul from this experience and I was shocked. You need to maintain your equipment better and treat your customers better. If I am dealing with equipment breakdowns, Uhaul needs to fix it timely instead of timing out requests without explanation during roadside emergency. Uhaul does nor advise clients that if the truck is overdue the roadside assistance services will not be rendered until the contract is paid up current. That is critical information that should be stated verbally upfront and it was not stated to me. The equipment breakdown led to threats of arrest from a business owner and their employee and significant emotional distress for me as a customer as well as threats that the truck would be towed along with my titled property from a crooked business manager's property. This is the first time Uhaul has ever picked up equipment from me and will be the last time as I now understand much better how the company operates when dealing with overdue equipment. The move was horrible and I hope to own my own truck next time I have to move because I do not want to repeat the experience I had with Uhaul and their equipment breaking down. I was very disappointed with how the situation was handled when repairs were needed. I expect when a roadside emergency is occuring for Uhaul to respond timely abd not to time our service requests in the middle of the night leaving us stranded (which is exactly what they did). I awoke to a maintenance man beating on my front door at Kemah RV Resort and threatening me with towing of my property, the broken down Uhaul Rental, and arrest if the truck and my property were not moved immediately. It was not my fault the equipment broke down. I always pay my debts. I have been a good customer more times than I can count across many moves over the years. Uhaul needs to maintain it's equipment better and communicate better with customers.
Christopher HThe only issue with the drop off location was after choosing that location which was 1.5 miles from the house it turned out be over 20 miles away which forced me to to put more gas in the vehicle. It was not the drop off locations fault, it was the uhaul website.
Jack K