This was all very confusing, my location of pick up kept changing I had to call several times because I would make the reservation for the Lexington location then I would get a email stating that it was somewhere else. I had to call and be put on hold 4x which was very time consuming. I had to actually go to the location to be sure the trailer was there. The man in the Quick stop was no help at all he just kept telling be to call a phone number he had written on the counter. It was pouring rain and I just wanted to know if the trailer was in the lot and where? He told me to go out to the lot and look that he had nothing to do with the trailers. I was told the price would be 24.95 and was charged 29.95. There was on person that was very helpful when I called, he looked everything up and helped to change the location back to what it was supposed to be. There was another person on the phone a female that was no help at all and just kept telling me that she didn't see any other location for the trailer. Which was not true at all because when I called back the other man found it in the location in Lexington that I wanted! Then no one could figure out how I could pay my invoice! I was on the phone several times talked to several people, and no one could figure it out. The whole process was very frustrating!
Richard k
Quick Stop 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, SC 29072
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkBetter maintained truck, it loped around 35 mph, lurching forward, bouncing up and down violently. I don’t know if that was the engine/transmission or maybe just a bad tire. Also, the clerk pointed me to as phone number I had to call to complete check in, I don’t want to do that, I want to check in with the person in front of me, that back and forth was ridiculous.
Michael LThe customer service was Excellent and the pickup & return were seamless.
Stanley MFast friendly service!! And I didn’t have a reservation - it was a last-minute decision and everyone was so helpful.
Debra HVery professional, knowledgeable, and customer-service-oriented. They patiently stayed on the phone with me to ensure I selected the right equipment and received the best service for my needs. I truly appreciated their time, attention, and commitment to making sure everything was handled correctly.
Alonzo C