My rental was supposed to be available for pick up through the app at 8:00 am. When I arrived and was going through the check-in process on the app, it had me call a customer service number. I was informed that I would have to wait until the shop opened because the vehicle was not ready for pick-up via the app. When one of the employees arrived, I told him why I was there, and he began cursing and complaining about the situation. It was not directed at me, but at the company. I was handed the keys and told that the truck was parked outside. When I found the truck that I rented, it had signage in the windshield that I had to remove. This was a terrible experience.
Charles O
D&S Auto Repair And Recovery LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Loudon, TN 37774
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service was very friendly.
Tannu OShadow was excellent and really knows what she is doing. It was a pleasure to rent from her. Customer service was second to none.
JIM HTrailer needs to be inspected thoroughly, I'm sure it is probably either the rim(s) are bent or the tires are really bad or both as a result of the consistent bouncing, makes it feel very unsafe to pull and completely shook my F350, which with a 20,000 camper being pulled behind it we couldn't even fell. I sure hope it now hasn't caused issues with my tires as a result of tge distance that we had to go pulling this trailer, otherwise you will be hearing from me as thes truck tires were just balanced and rotated when my oil was changed late July and there was still a lot of tread left at the time
STEPHEN FTodo bien y continuar asi
Carlos E