I returned the truck at 10 p.m., but because the man couldn't find the keys in the drop-off box, I was charged for an extra six hours—billed right up until the manager went to retrieve the keys at 1 p.m. the next day. It is disgraceful for a company like U-Haul to treat a customer this way; I will never rent from or recommend this location to anyone.
Osvaldo G
Al's Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Loxahatchee, FL 33470
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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When we went looking for the drop box after hours, we met Val. He accepted the keys and reparked the truck to ensure it was safe from other driver drop off damages. Thank you, Val!
Steven BThank you it was great service
Omer MThe woman was a pleasure to work with. The “man” was not. Imagine ignoring and not responding to a long time paying customer. He was an actually joke.
MITCHELL BInterior cab was dirty
norma s