First we entered to a cripy 2nd floor kind of warehouse, then this guy comes out of a room as if he was sleeping. He was there eon his phone doing the check in asked his questions, got the keys, took us to the truck and disappeared. HAD NO GAS ONLY 10 MILES of gas, dirty not cleaned inside, coffee spill and food crumbs, I have pics but can't upload here. Then when we returned it, in another cripy location, took pictures of the quarter tank we left it, with more gas than we received and they charged $20 for the gas. RIPPED OFF. Nothing else to say!
Carmen L
Express Bags Inc
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Miami, FL 33166
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- 3.0 Average Customer Rating
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Scheduled for pickup at 9:30a. I arrived and no one was at this location. Instead a group of mechanics enter the building and advised no one ever comes on Sunday’s. I called customer service and they gave me a box truck instead of a van.
JOSEPH RFacility did not open up until 1000 even though my rental was from 0930. The U-Haul representative that confirmed my reservation the previous day assured me this facility would be open at the time I had scheduled it to rent. My apartment complex only gave three hours to move that day and that's why I needed it at no later than 1000. I didn't drive away with the vehicle until 1025. I was making the move by myself had a a lot items to load up. Three hours was not enough and every minute counted. The vehicle was handed to me with nearly an empty tank. It was at 1/8 of a tank yet the initial contract stated it was at 1/4. Furthermore, the vehicle had the "check engine" light throughout the entire rental. Luckily, I only had to drive not more than 20 miles. I made sure I took picture of the instrument panel showing the 1/8 tank and caution light which I am happy to share if requested. The interior of the vehicle, both the cabin and bed were dirty and not previously cleaned by the previous customer nor the staff. The cabin had a used-up dried up marker, a plastic bag, a used-up crumpled up adhesive tape, and the wooden stick from a consumed icicle pop. The bed was a few pieces of paper and had not been swept. Mind you, I found all this out once I got to my place of moving. I was in a big hurry to move and only noticed the aforementioned items in the cabin. I had a deadline and I could not afford to lose any more time and refuse to accept the vehicle in its condition. When I returned the truck, I made sure I got rid of the trash in the cabin and the general waste that was previously left behind because I didn't want to pay $25 for someone else's negligence. Overall, I would not rent from this location.
William MNo one was there. Had to drop off in the key in UHaul nigh box, that was around 3:30pm.
David MOnline says it opens at 10am, no one got there until 10:40am. The phone number listed online is not in service so it’s impossible to get in touch with them. When the person showed up 40 min late he had me talk to someone on the phone to check out the truck I rented. Limited parking when you return the truck and if you double block a truck you’ll get fined. TERRIBLE PLACE
Marco B