Online check in/out was slow and had far too many steps. Location pick up and drop Off was not near truck pick up and the key drop Off was not secure at all. Van cab was smelly and had garbage in doors.
Jonathan N
Bells Corner Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nepean, ON K2H5B8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThe customer should be informed before pick up that the actual Uhal is on an off site so they are not surprised upon arrival that their are no vehicles at property. Especially for a mobile pickup when its before store hours. Also the inside was filthy, not cleaned. I was really disappointed.
Ria LProcess of picking up truck. We went in circles to figure out where the truck was. Should be made clear up front what each step is.
Maria W2 hr wait to pick up truck. Guy at the counter did his best but was not qualified. The person who usually handles the counter was not there.
Mike SThe lady at the front desk was late to work and made myself and a couple wait for over an hour to get our scheduled U Haul truck. No apology received and the truck wasn’t even parked at that location. Would absolutely not recommend this location.
Kiana B