Worst fucking U-Haul experience ever. Over charged and made us pick up at such a far location and didn’t have our furniture dolly’s and charged us anyways
Shelby R
Nisku Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nisku, AB T9E7N2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Truck smelled like smoke, they didn’t have the two furniture dollies we rented, had us sign the wrong paperwork and ended up getting charged more than the quote was, they changed the pickup location to nisku instead of west Edmonton, took 3 hours just to pick up the truck and tow dolly, overall just a bad experience
Shelby RBig size tire with spare tire. Size 16
Robert GThe guys were friendly, nice and professional. That’s all I look for when I go to Service place.
Jaspreet MThis was by far the worst experience I have ever had with uhaul. I'm not sure if this was an issue with the location, or with uhaul as a company, but I will do my absolute best to never again rent from uhaul. I picked up my trailer as per usual. Outside of the fact that the uhaul attendant did not accompany me out to the trailer, which is something I have come to expect. They did not hook up the trailer, nor the safety chains. I had to do all of this myself, including taking rhe pictures to send to him showing the condition and cleanliness of the trailer. Once I was on my way, it was as per usual. I had received the email confirmation from uhaul which identified my drop off location. When i was finished with the trailer a few hours later I took it to the drop off and left the trailer there, it was after-hours, and the location did infact accept after hours drop off. I thought that was the end of the interaction. However the following day I received an interesting call from a uhaul associate asking where the trailer was. Naturally, I was a little confused as I had already dropped the trailer off at the drop off location (and took date stamped picture of that fact). He that informed me that my drop off location had changed and that I got a text message hours after I had the trailer and the drop off confirmation email? Indicating such. In fact, I never received a text message or any other notification, and already had the verified drop off location in the email. They, then continued to tell me that if I did not go to the location I dropped it off at picked up the trailer and took it across edmonton, to a different location that I would be charged $300 for not taking it to the correct location. He was extraordinarily rude and inconsiderate, as I tried to explain to him that this was the actual drop off location that I used, i was looking at the email as we spoke. He then continued to tell me that he did not care what I thought, he was going to charge me the $300 regardless, If I did not do what he said and went to pick up the trailer. I asked to speak to his manager who was much more willing to discuss this and told me all I needed to do was call the scheduling office for uhaul and have the location changed. I still thought that this was extraordinarily weird, seeing as how I had the confirmation of the drop off location and that's where I took the trailer. However, I felt that this was an easy option to get this taken care of, so I called the scheduling office and spoke to an agent. After some time trying to explain that the email that I had actually was where I dropped the trailer off at, she said, she would look into it and give me a call back in a couple hours. I did not receive a response back from her for over a week. Until yesterday, when another uhaul associate called me asking where the trailer was. Needless to say, I was extraordinarily frustrated with this, however, the associate I spoke to was very helpful and got things dealt with in short order. This is absolutely ridiculous.The first associate, I spoke to who was threatening me, should not have his job. If he would like to call me and have a discussion about it, I'd be glad too. This is one absolutely disgusted customer, a company that's been around as long as uhaul, should have people in place that can actually deal with problems and not just be arrogant ignorant human beings.
brad w