The driver's side door lock was broken. The equipment I reserved wasn't available. There was no way to read the odometer because the gas was so low. The wrong location was given to me with my initial reservation. That said, the person who helped me at pickup was friendly and helpful, so you get two stars instead of one.
Michelle N
Sunbeam Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakland, CA 94607
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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The mobile app was the worst part. It’s buggy and slow and the camera wouldn’t focus on my iPhone 15 pro. Nightmare wasted 45 min trying to make it work. Have Claude Fable fix it. It SUCKS!
James RWhen I arrived, the cargo van I was guaranteed was available was not available. Store staff were riding around in it. The clerk told me to cancel the reservation and make an new one for a 10' truck. Once canceled and the new reservation was made, the clerk DEMANDED I input my credit card information into his phone, otherwise he would not continue with the reservation. The new reservation had already charged my card, I was reluctant to give him my card information. In the end I have in bc I needed a truck to pickup materials from home Depot near by. The Store managed to skip over the truck inspection portion of the rental where I log the mileage and gas level before departing the lot. I drove 6 miles or less from the pickup location, to home Depot, to my house a few blocks from the truck pickup location, and back to the pickup point. The representative at the store swore that the truck was on half a taank when I departed. The tank was only at 1/4 when I got it I didn't drive far enough for the feel level to really change. This location charged me a fuel fee when they didn't allow me to track the fuel level and mileage before I left.
STANFORD M