No one was there when we arrived. The online check in process was NOT communicated by the rental location prior. My rental location was also switched after the reservation was made. One I went through the online check in, I was told to “see the front desk associate” for key. There wasn’t one there. Doors were locked and we had to wait for the guy to arrive. He then handed me keys and didn’t provide any further information on what needed to be done (photos of vehicle, return, gas, etc.) Just overall not a lot of communication. He also just answered the phone with no recognition that he was associated with Uhaul so it was unclear if we were even calling the right place. Will not recommend this location or return to rent from here in the future.
Melanie M
Odenton Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Odenton, MD 21113
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Good customer service.
wayne sVery friendly and helpful !!
Theresa HWanted rental for multiple days…end up having to do each day separately. Frustrating. Uploading pics for check-in…don’t know whether it actually loaded. Someone left a bag in the cab of the truck…no where to leave comment about it.
Alison BThank you!
Tameka R