was fairly easy pick up drop off but not sure what they charge me extra seven dollars for today
Brandi H
American Self Storage #7
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oklahoma City, OK 73139
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkPretty straight forward. Waiting for authorization to get the access codes took a little while but besides that the vehicle was waiting for me when I got there. No complaints.
Nathaniel MEverything for the equipment rent was very easy and fast
Arlein ATruck box was dirty like there was lawn equipment in there before I rented it
Allen SThe guy working was disinterested and unprofessional from the start, complaining about people coming in “right before close” despite us being there at 11:30 when they closed at 1pm. The truck that was reserved for me was parked in the worst spot it possibly could have been, there was a 2-3 ft deep hole right in front of the truck and the back of the truck was as close to the fence as it could get. Then when I’m finally out I realize they do not have 3 of the dolleys I requested or any of the two dozen furniture blankets. I called him to let him know I was missing that stuff and he says “yeah I know we don’t have any of it” so I asked if I was being charged and he said no he took it off my order yesterday. I told him in the future he should call customers and let them know so that they can make other arrangements if needed because now I had to go to another U-Haul. He told me and I quote “that is not my job it’s yours”. Up until this point I was willing to let the unprofessionalism of this man slide but upon hearing him lack any type of accountability or integrity, I told him I was leaving him a 1 star review and hung up. I never got notified by email or text from U-Haul or this third party storage company that my order had been edited and I would not receive everything I ordered and that is so insanely frustrating.
KRISTINA M