I asked for a 20 foot truck at 7am at one location near me and they sent me to another location in the next town over that didn’t open at the same time but at 9 am. The people who worked at the first location was rude and the people I called to set up the reservation failed to set me up for what I wanted and when I needed it. I was late for the people I scheduled with to help us move and the app wasn’t working. I had to log in every time getting on and it wasn’t a great experience. I tried to return the van through the app and it was completely locked out and we couldn’t return it. Luckily there were workers there then and they weren’t that helpful either. We ended up giving them the keys and they were reluctant to help because the app was down. This was a fail of management of there system and truck locations.
Cody H
Lifetime Auto Sales LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orem, UT 84057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The contract indicated there was 1/4 tank of gas in the truck I rented, even though there was just 1/8. (The low fuel light came on just a couple miles after I drove off the lot.) I don’t think the first thing I should have to do after renting a truck is get to a gas station and add fuel just to make it home!
Michael FThis location can be trusted, the equipment was ready, functional and clean. Thank you!
Curtis WI don’t know why U-Haul contracts with these deadbeat used car lots. This is my second bad experience with picking up U-Haul at a used car lot. This one is nothing but a dirt lot with a trailer office that clearly is not a permanent business. My problem was that I need help getting the trailer on the ball, and when I asked for help, the only employee there said he just had surgery and could not lift anything, and then walked away. I managed it, but that is part of his job. If he cannot do his job, he should not be paid for it, nor should he accept work (ie trailer rentals) that he knows he cannot do. Truck rentals are different so if you continue using this location, perhaps only send him truck rentals, and not trailers.
Matt SSam and Tiffany were awesome. Super helpful. They made the whole process smooth and simple. I would definitely recommend this location for renting a U-Haul to anyone!
Shane T