This was a very frustrating experience from start to finish. My original pickup location was changed because the truck was unavailable, and when I arrived at the alternate location, they did not have the 20 medium boxes I had already ordered, forcing me to make another stop at Home Depot. I also waited about 15 minutes before anyone came out to assist me. The truck was parked tightly between other vehicles on a rainy day, yet I was expected to take condition photos before leaving. Once I moved the truck, I discovered the driver’s visor would not stay up and repeatedly fell into my line of sight while driving. The gas tank was also essentially empty when I received it. The return process was just as concerning. A person who was not a U-Haul employee took the keys and told me she would let U-Haul know the truck had been returned. There were simply too many avoidable issues with this rental. The entire process felt disorganized, inconvenient, and well below what I expected from U-Haul.
Scott B
Print Downtown
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85006
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkGreat location for our 2x month reservation. They are always accommodating. It helps our church serve the community with the transportation. Thank you
linda hThis is a weird spot. Their hours are very limited and instructions aren't great.
Dawn AEVERYTHING, CUSTOMER SERVICE WAS HORRIBLE!!!!!
Carolina EThis location is the friendliest
linda h