Horrible, nasty customer service- lady was short with me from the beginning of the day for no reason. When I came back to return the U haul exactly how she asked me too, she was blocking me in and wouldn’t move her unmarked car, claiming I can just park the u haul in the back, I explained I don’t know who she is and I am going to follow the u haul instructions; she proceeded to scream at me and not move for another couple minutes. Then proceeds to scream at me some more, telling me to move so she can inspect the cab before I even submitted my return. Once I got out to take photos she got in and I explained I need to take photos and she refused to get out of the u haul and told me to wait, I said I am the customer and I need to take photos and leave; she proceeded to scream at me to wait while she is on the phone nonstop. So I took a photo while she was in it, then she GRABBED MY ARM and shoved the phone away from her toward the glass. I said do not touch me or put your hands on me again and to let me finish the rental. She wouldn’t move, so I kept taking other photos. Then she stormed off in her truck. Don’t know who that was but that was the worst customer experience I have ever had. This place should be shut down if she is in charge.
Luksza j
Elite Staffing Services LLC
(U-Haul Neighborhood Dealer)
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Michael BCustomer service representative was very rude and very unprofessional when I contacted him regarding a reservation for a 15’ box truck. He was not at the location at 8:00am as the open sign claims, so I had to call him. My reservation was transferred to his location due to availability and he was unwilling to look it up, or give me the price I had booked at the 16th street location.
bernie vthe issue wasn't with the location, it was that the app wasnt working properly. i was under a time limit and it took a long time to check in the vehicle and i had to call customer service. I love UHaul and i always have a good experience with you. but the app not working was very unfortunate timing for me.
Ellen W1. Vehicle had low tire (driver rear); I spent an extra 25 minutes of my rental time hunting down a place to fill the tire and is was so low, after 20 minutes it still did not fully inflate. 2. Someone had vomited on the passenger side door (inside). Looks like they attempted to clean it up but did not do a good job. 3. Transmission lurches, especially in 2nd gear. The following is not the locations fault but uHaul sent me to another location and their equipment did not work at all I spent an hour on line with uHaul trying to get another van. Additionally, the app for taking photos did not work. I spend 15 minutes fiddling with it until I called back support; they send me a link to a web app that worked. Total waste of my time.
Jack T