I was charged for not returning 12 furniture pads that I never received. I requested 24 furniture pads. The clerk gave me 2 bags and said there were 12 pads in each bag. Later that night when loading, I discovered there were only 6 pads per bag. I received 12 pads instead of 24. I called U-Haul the next day to explain what happened, and they still charged me for 12 missing pads at $8 per pad when I returned the vehicle. The clerk recommended that I return the vehicle to the location where I picked it up to explain the situation...that would be in a different state. U-Haul is one company and should act like it.
Doug M
Quality Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Radford, VA 24141
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Had to drop truck here as the lot in Christiansburg was full.
EDWINGLEN DDrop off location was changed via text. When I went to the first location (2395 Tyler Rd Christiansburg VA which was a BP gas station) I spoke with the staff and was informed they did not know what to do because no one had trained them and they had just opened up the drop off business (3) days prior. I checked my Phone and found the second text telling me to go to 1501 Tyler Road. Upon arriving there the location appeared to be a vacant hotel parking lot. I used the app to do the return process and left the trailer. I would have preferred to drop the trailer off at an official U-Haul station that had U-haul employees and that was only 10 minutes from my destination. In stead I ended up 25 minutes out at a vacant hotel parking lot.
Mark NUnsafe vehicle. No staff present when vehicle was returned. Waited 30 minutes.
Phillip SIt wasn’t the location. The actually lady at the 800 number was completely rude. We booked a truck yesterday and was supposed to pick it up at 10am. We got there and they said the truck was not available at that location that we would have to go to another location and pick it up at 3pm and pay the extra mileage and wait. Then we were told a truck would be ready at 1pm at this location possibly that the lady that had reserved it had every right to have it until 10 pm. We reserved a truck and was supposed to have it at 10am today. What makes us any different?? The lady was rude and pretty much said you can get the one at the other location at 3pm pay the mileage different or wait and see if the other one is available at 1pm ok bye. That’s her exact words. Not only did we have to change plans… people that were going to help us move had to leave too because of the 3 hour difference in times we were supposed to originally have the truck. The location in Radford VA were great… the lady at the 800 phone number was very rude.
Julie D