Drop off location changed last minute and took us out of our way an additional 45 minutes. When we went to drop it off the lady behind the desk said “oh you have to go out there and unhook the equipment yourself”!!! Customer service was zero help at all!!! Location was at a hotel !!! Still waiting for refund
Dana A
Quality Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Radford, VA 24141
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkThis location was great
Mark GThis drop off site is part of a hotel so we had to wait for numerous hotel guests to be checked in. There was only one small woman behind the desk and her English was poor and her communication skills suffered from that. When we called the number listed the voice message said that it was a hotel, and made no mention of the Uhaul business. We kept calling and the person who finally answered the phone simply said "Hi". That was it. We still didn't know if we were connected to a Uhaul location. She didn't seem to know what she was doing. There was no-one there who could help me uncouple the trailer from my hitch. I was told at pick-up that I should not attempt to uncouple it on my own. It was just very slow, to no, service and the Uhaul customers suffered because of the hotel business. Will not be renting from Uhaul again in this area.
Calvin PI was charged for not returning 12 furniture pads that I never received. I requested 24 furniture pads. The clerk gave me 2 bags and said there were 12 pads in each bag. Later that night when loading, I discovered there were only 6 pads per bag. I received 12 pads instead of 24. I called U-Haul the next day to explain what happened, and they still charged me for 12 missing pads at $8 per pad when I returned the vehicle. The clerk recommended that I return the vehicle to the location where I picked it up to explain the situation...that would be in a different state. U-Haul is one company and should act like it.
Doug MHad to drop truck here as the lot in Christiansburg was full.
EDWINGLEN D