When I picked up the truck it was empty. The person who rented the truck told me to go directly to the gas station & not any place else. It was my understanding that I was to return equipment on the empty register ( 27 miles left before actually empty, was how I returned it as the dashboard read 29 miles to empty, when I picked truck up. As the contract was emailed to me, instead of a printed out copy, I didn’t see that it stated, I was to return equipment with 1/4 tank of gas. Furthermore, that was NOT what I was verbally told to do. Truck wasn’t exactly clean in cab. Coffee spilled on console, chip bag in back of seats & something greasy on handle of passenger side door! The return was a nightmare. We arrived @ Car City in Calabash to return vehicle, as instructed & were informed they were close for returns! Why are you informing your costumers to locations that are full? Do your computers not keep an inventory, as to who has what? Then the receptionist lied & told us she called the Thomasboro Rd location & they would take the truck. We got there & he also told us he was full, but due to my frustration, took truck anyway, as I refused to drive it to a 3rd location. I was already late to pick up a rental car! This whole situation was inexcusable. Holly, who made initial reservation was very professional but the man who was there when we picked up rental, stated he was new on the job, for just a few weeks. He also stated they had to go to Charlotte to pick up equipment (5 vehicles). I rented a 15’ truck last week & need to rent another 26’ truck next week, but I’m very hesitant about another repeated bad experience. If I am charged an additional amount for the gas, as I was instructed to return it with the same amount I was rented with, I will dispute the entire charge with Chase! I don’t do business this way!
KIM J
Patriot Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salisbury, NC 28147
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everyone there was so nice and professional I would recommend this u haul rental to everyone'
Raymond GVery easy pickup and drop-off. I would definitely recommend if you are looking to rent a u-haul.
Randy HBad parking lot, cramped and washed out. Didn't go inside.
Alison AGreat service. I pulled a trailer for U-haul and had to drop it before unloading the truck. The attendant at Patriot Towing was waiting for me outside when I arrived. The same when I returned with the truck. The drop off process was simple.
Daniel M