I picked up a U-Haul from a convenience store/liquor store, and the experience was completely unacceptable. Unprofessional Pick-Up: The counter employee barely spoke English and had to call someone on a personal cell phone just to verify my reservation, which they didn't seem to have on file. No Documentation or Receipts: I was forced to upload my driver's license through a cell phone link. I received no paperwork to sign, no email or physical confirmation of the rental upon pickup or return, and zero explanation of the final charges. I also put 2.5 gallons of gas in since light came on to get back to 1/4 tank. Only drove 13 miles round-trip. Vehicle & Fuel Issues: I was told the truck had 1/4 tank of gas—already too low for a customer pickup—but the gas gauge turned out to be broken. As soon as I drove off, the gauge immediately dropped to "E." This was the worst rental experience I have ever had. The location operates unprofessionally, and I strongly recommend shutting down U-Haul operations here. I will never do business with this location again.
Brett P
Starbrite Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Jose, CA 95125
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- 4.0 Average Customer Rating
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The guy that gave us the truck was rude plus he over charged us without giving a reason why
Liana ANo restroom facilities. I suppose it is not u-haul's intended purpose to assist in the needs of of those traveling under the stress that they pay a fee to help relieve. Or is it? It was suggested by clerk to urinate on the property next door behind the fence. 10am and no other businesses around, so I had to take the humiliation in not being able to keep my personal needs legal and private. Regretfully I was not able to do in private, as an audience gathered in the middle of the act, and it was a long unstoppable show. A moving truck gets you from point A to point B. But dignity apparently is not included in the rental agreement.
Stephen CThanks
Justin BInside tires on the trailer were a little bald. I would get them changed out.
Greig B