As with the pick up location this person did not give a shit about uhaul or the customer. The app and the website both failed on several levels and made a simple truck dropoff an absolute nightmare. I had to call customer service and the first girl I spoke with was rude and condescending and then abruptly passed me off to a different person. Chavelle(?) was an angel who was extremely helpful and patient with the situation. She heard the rudeness of the gentlemen working at GGA and his complete lack of concern over anything. We were eventually able to return the truck and I ended up emailing pictures of the truck to Chavelle directly since both the app and the website failed to work. I WILL NEVER EVER USE A UHAUL THIRD PARTY LOCATION FOR ANYTHING NOR WILL I USE THE APP OR ANY OTHER ELECTRONIC RESERVATION SYSTEM!! Additionally, if in the future I ever need to rent a moving truck, trailer, or other equipment I will be researching all of uhauls competitors for rates instead of going directly with U-haul. While the equipment was top notch and performed to expectations the experience of picking up and dropping off the equipment as well as the blatant overcharge and failure of the app and the website have absolutely soured me on Uhaul for future projects.
Mike D
Golden Gate Automotive LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Zephyrhills, FL 33541
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Vary respectfully and kind people. They were vary informative and helped get the best truck for what we needed. The truck as clean and taken care of. Would definitely recommend
Wafaa AThe locations really nasty and no signs of where to go to rent U-Haul. The guy was rather rude and just wanted me gone quickly.
Garnet P👍
Martin RNo 1 was there
Clement W