I only stayed there for a month and like 14 days they wouldn’t give me half my rate back for only staying there for almost half of the month they were very rude as well.
Brady G | Overall ExperienceSelf Storage Units in Anchorage, AK, 99503
U-Haul Moving & Storage of Anchorage
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Storage Customer Reviews
- 3.5 Average Customer Rating
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She good
pele a | First ImpressionsThe staff were sweet and very helpfull
Aneda S | Overall ExperienceNo complaints other then the facility large door not being accessible with code was hard and made it difficult to move things after office hours but other then that helpful and understanding staff, great service over all pretty good
SOLCAIRIS B | Overall ExperienceMice or rats tore my pillow and blankets had to throw away. Pillow and blankets are not cheap
Gail S | Overall ExperienceI only had a few problems with the u-haul but they fixed the problems and they're a very good and very friendly thank you so much.
helen b | Overall ExperienceThank you so much
Faiatiga A | Overall ExperienceI would highly recommend the Uhaul on old seward anchorage AK over the one on Dimond BLVD anchorage ak , they were prompt and if with another customer they still recognized me and let me know they would be with me in a moment unlike the one on Dimond blvd had people waiting in line for awhile just talking away to someone on other things other than what the person was there for.
Christy C | Overall ExperienceMade moving better thank you
Gail S | First ImpressionsPeople living out of units un lite when office closed but still within access hours
Allen R | Overall ExperienceStaff, equipment, location, and service were all immaculate.
ESHA N | First ImpressionsSuper cool to be able to have a contactless sign up. I was told via email the lock would be inside the rental unit itself, however it was not. Other than that, smooth sailing.
Autunm M | Online Move InThe code to properly check into the facility wasn't working for my party or another party on site, despite dozens of attempts. The lights for half of the storage facility were not working. Repeated calls and texts were made to the manager about the lights, as it was pitch black, posing a serious safety issue. He advised that it would be fixed in the morning and no one would come fix it while we were there unloading the Uhaul truck, despite telling him that the truck was due back, halfway unloaded, with friends on site to help us. A homeless man walked into the storage facility and disappeared, posing a safety and security risk. The manager was contacted with zero response. The homeless man left, but returned. Upon returning, he set off all of the building alarms, with sirens and lights flashing for an hour. He never left the building and was rummaging in storage units. The manager was again contacted with zero response. No security or police arrived. We felt very unsafe knowing that anyone can and did access the facility, with all alarms blaring, the manager contacted, the man still inside, while we were there, with children, and our valuables, with zero care or concern from anyone at Uhaul. Lastly, there was a car parked diagonally from our Uhaul, while unloading, with a person sleeping inside, who then began filming us. The entire experience was extremely concerning, unsafe, and unprofessional. Definitely would appreciate a call from Uhaul corporate about it.
Bethany F | First ImpressionsEasy to close unit and I appreciate that.
Denali H | Overall ExperienceThe storage facility is a rusting shambles
Joseph L | First ImpressionsThe general experience with customer service representatives was great. The ground floor of the building was not in the greatest shape, random rises and cracks along the floor. My Main dispute is the fact I don’t get reimbursed for any time that I didn’t use for the month I paid, I’m my particular case I rented it on 18th of may, and cleared it out 4th of June. That’s two calendar weeks of time where I’m not using it. But I can guarantee that if someone walked in same day, wanting to rent it the same unit they would get it, and your profits are doubled within a 30 day period off of the same unit. There’s no consistency, because if I rent out a trailer and turn it in early allowing u-haul to rent it out again, I get reimbursed for the days I didn’t use it. Why is it not the same for storage.
Jadon K | Overall Experience