The general experience with customer service representatives was great. The ground floor of the building was not in the greatest shape, random rises and cracks along the floor. My Main dispute is the fact I don’t get reimbursed for any time that I didn’t use for the month I paid, I’m my particular case I rented it on 18th of may, and cleared it out 4th of June. That’s two calendar weeks of time where I’m not using it. But I can guarantee that if someone walked in same day, wanting to rent it the same unit they would get it, and your profits are doubled within a 30 day period off of the same unit. There’s no consistency, because if I rent out a trailer and turn it in early allowing u-haul to rent it out again, I get reimbursed for the days I didn’t use it. Why is it not the same for storage.
Jadon K | Overall ExperienceSelf Storage Units in Anchorage, AK, 99503
U-Haul Moving & Storage of Anchorage
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Diamond Self Storage - Anchorage Midtown
814 W Northern Lights Blvd, Anchorage, AK 99503 View Available Units1.6 miles from this location -
Diamond Self Storage - Anchorage Airport
5401 Northwood Dr, Anchorage, AK 99502 View Available Units2.0 miles from this location -
Diamond Self Storage - Anchorage
5401 Northwood Dr., Anchorage, AK 99502 View Available Units2.0 miles from this location -
Northland MaxiVaults Storage
1330 E 2nd, Anchorage, AK 99501 View Available Units3.0 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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Really the move out process destroyed the experience for me. Called on may 6th to end my rental was still charged for month even though that was the last day of the rental Then had to go online on the 7th to close out storage, finally after submitting a complaint on the 8th was told they were looking at unit to close it out only after charging me for another month. Would not use this site a gain
Robert M | Overall ExperienceI've used Uhaul many times over the last10 years for storing this from sall to 10×10, even a unit for my daughter in college, in Spokane WA and never had a issue, and always had extremely good service.
william f | Overall ExperienceThanks for the help!
michael c | Overall ExperienceAll the staff af Old Seward location are friendly, knowledable & helpful.
GARRETT F | First ImpressionsTruck was nearly empty (gas) nd filthy on the inside when we got it. I didn't want to review you but you sent me like four different notices about it.
Denali H | First ImpressionsThe staff was very helpful to me and other patrons. Thank you
Paul J | Overall ExperiencePrices kept raising in the 2.5 yrs I rented.
Anthony H | Overall ExperienceRecently there was an attempt to access my storage unit by drilling out my lock. I found two additional weird locks on my unit besides my drilled U-Haul lock. Even though there were cameras in the area no one at the facility knew about this. When I brought this to the staffs attention they did provide a replacement lock, we’re able to get the weird locks off, and made arrangements to get my damaged lock off as the key no longer worked.
Avram L | Overall ExperienceVery helpful and knew what he was doing. Thank you
Delilah M | First ImpressionsThey showed me the unit before I purchased it and showed me how to access my unit after my purchase . I loved the walk through tour . Super super super helpful . Walked out soo Incredibly Grateful . Thank you thank you
Maria R | First Impressions