Only suggestion is that it would be nice to have lighting in the storage locker itself. Otherwise nice and clean and easy access. Employees were wonderful and friendly. Very helpful!
Michael P | Online Move InSelf Storage Units in Augusta, ME, 04330
U-Haul Moving & Storage at Western Ave
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Storage Customer Reviews
- 4.0 Average Customer Rating
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While the facility was clean it was disconcerting that the back door security lock would not disengage, nor would it work for the attendant at the facility. Then the loading door would not open. The attendant also tried but it was clearly also not operational at that time. She did write a note to advise the manager of our problems that day. Hopefully the next trip to our unit will go more smoothly.
Barbara M | Overall ExperienceI wanted you guys to take the payment out on September 3thrd now my bank account is negative $ 71.50 so thank you for not working with me on this matter.
CLIFTON G | Overall ExperienceThe area was neat and clean. Staff was friendly and helpful.
Jonathan J | Overall ExperienceBoth augusta and auburn location went above and beyond. I was running late in augusta they were super polite, helpful, and understanding. In Auburn they were super expedient, helpful, and caring.
Candace B | Overall ExperienceI had a great experience at the Augusta Maine Uhaul facility. The staff was knowledgeable and helpful in our move.
Angelina W | First ImpressionsExpensive but understandable because of the good quality.
Laurie T | Overall ExperienceThe card readers at the loading areas never worked. Getting into the storage area was a hassle every time.
Judith W | Overall ExperienceBrianna was wonderful and patient!
AUGUST U | First ImpressionsBriana was wonderful!
darin d | First ImpressionsCourteous & competent! Thank you!
Edward D | First ImpressionsUhaul is difficult to get by phone when needed.in the 4 years i had my storage unit,my price went up about 4 times. This is ridiculous. If I could've found a closer and more budget friendly storage unit earlier I would have transferred long ago.otherwise everything else was great
Melody T | Overall ExperienceGot me in super quick, were extremely helpful, professional and it was affordable. Thank you.
Christopher S | First ImpressionsI very much appreciated that the staff was willing to work with me from beginning to end. The staff is kind and helpful.
Nancy D | Overall ExperienceMost workers don’t handle the software and business well. Recently, I had to wait a long time. Current manager(Brianna is very good).
WILLIAM M | First ImpressionsThank you
Susan D | Overall ExperienceI never sent a request to move out! I called my location and spoke to general manager. Very disappointed that this was not corrected. I was informed on May 28, 2024, it was an error and the unit next to me moved out. Informed they will fix the issue. Sent emails that I'm vacating and surveys. But don’t see no emails they’ve fixed the mistake they’ve made! Just an FYI- if I’m moving out I’m going in person to notify them! Really disappointed that this issue was corrected as of May 29, 2024. This issue needs to be fixed, for what I’m paying for an over priced unit with no lighting to see inside the unit to store items properly.
Barbara m | Overall ExperienceVery nice facility.
JODY H | First Impressions