The young man behind the desk was rude, mocking and sarcastic. The office moved location (not updated on the website) and I only found out when I got there and saw a sign. I drove to the new location (which was completely in the opposite direction) and mentioned this to him. He replied that I should have called before leaving my house and that would have saved me a trip in such a mocking and sarcastic tone, I was taken aback. I asked him about a lock (again noted on the website that I had to obtain one from U-Haul) and when I told him the location, again he responded sarcastically that I could just go to Ace Hardware and get one because U-Haul didn't "hand those out". This wasn't the storage location where he was at but another one a few miles away. When I asked if there was a certain kind of lock needed, again his reply was heavy sarcasm. I left, did some more research, found another storage facility with better customer service, a better unit and a better price. When I called the U-Haul office to cancel the unit I rented, I again spoke with this person and his mocking and sarcastic manner was in full force and effect. So, I paid for a month's storage on a facility I never used because I wasn't going to subject myself to this kind of "customer service" ever again. I would like to get my money refunded because I'm so disappointed by this experience and have always used U-Haul in the past for rentals, supplies, etc. This was my first experience with a U-Haul storage facility, and it will be my last. Especially at this location.
Christine K. | Overall ExperienceSelf Storage Units in Beloit, WI, 53511
U-Haul Storage of Crestview
Services at this Location:
Features Available at this Facility :
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Available Units (All Sizes are Approximate)
Drive Up Storage
-
Large | 10' x 20' x 8'
4 Bedroom Home or larger
Size Guide- Rate:
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$109.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rollup
- Rate:
- $109.95 Per Month
1 Unit Left!
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Yery. Good thanks
Charles H. | Overall ExperienceExcellent service, super helpful staff and clean facilities...Thank you!!
James C. | Overall ExperienceJennifer was very friendly, positive and professional.
Ron A. | First ImpressionsThere was no lock. I had to return home to get my own. Good thing I already owned a quality lock.
Jean R. | Online Move InClean, easy to get to, they have a lock for you, 24 hr access. Just what we needed. 100% satisfied!
Cynthia D. | First ImpressionsU-Haul storage are clean and well maintained I like I can access 24/7
CATHERINE L. | First ImpressionsKevin and Bruce made experience professional and human. I feel they really care about me and Uhaul.
JOHN M. | Overall ExperienceMade my situation excellent. Grateful for them.
Tony T. | First ImpressionsI called and was able to do everything over the phone. I found that to be very helpful and convenient.
Audriennne T. | First ImpressionsSome lights are our but overall amazing yo work with
erin g. | Overall ExperienceTerrible phone menu. I want to talk to a human and your automated phone system is terrible! Was told a lock was included with my storage rental. No lock presented. But I can't talk to anyone because of stupid phone system.
Robert C. | Online Move InI don't understand why the fees had to be increased twice since the company bought out the original company I started with. I could afford the original fees but the multiple increases add up and it becomes difficult to keep up with.
BECKY C. | Overall Experience