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ken s | Overall ExperienceSelf Storage Units in Bismarck, ND, 58503
U-Haul Moving & Storage of Bismarck
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Counter help was very professional
Brian F | First ImpressionsYour employees lack respect and put undue burdens on your customers. Your one employee attacked me and kicked my car. They were all rude and uncooperative. Also the corporate rules and procedures are excessive. And lastly, way to high priced for what you get. Ill never rent again and I'll be sure to inform others of my experience
GREGORY M | Overall ExperienceThis is the best u-haul store and storage facility I have ever seen. I was very impressed.
Mark H | First ImpressionsReserved a unit through 1800 line. Arrive at facility only to be told we don't have a unit because you can't reserve through customer service. Thankfully there was another unit available, not the same floor like we had originally booked which resulted in a higher cost but not much we could do about that. Also resulted in us spending more time at facility because of location of unit. Very frustrated that process is misleading. I even have an email saying I have a unit but according to facility that doesn't mean anything. Stop misleading people!
tina b | First ImpressionsOne particular young male was always rude to people. The interior of the storage facility was quite warm. The security aspect was good and the storage unit itself was good. Zero communication was sent out that the facility would have no ramp for days. For someone living with disabilities, loading a trailer off the tailgate dock was not feasible.The ramp was needed to be able to slide items from a cart into a trailer. A trailer rental had to be cancelled and everything moved by many trips in a pick up bed due to no ramp. The bays were often blocked. The parking lot had frequent obstacles due to construction. Had communication been sent out, a trailer and move out could have been completed earlier. The facility ruined all of my moving plans and cost me a lot of time. I would never recommend this facility due to the dock set up, sketchy people coming and going, how hot it is in the facility and not accommodating for people that live with disabilities.
Shanna B | Overall ExperienceAll this, and we haven’t even moved in yet. I was so impressed by the kindness of the staff. I worked directly with Abby. She truly is an awesome professional.
Wanda W | First ImpressionsIt was so fast and easy. We were in and out in less than 10 minutes I really appreciate that.
Aileen C | First ImpressionsMy moves have been easy and storage has been the bonus.
Trish D | First ImpressionsEven thought we were suppose to have 24 hr access to the storage, a couple of times we were not able to access it and I sent someone from Fargo to Bismarck to take care of things for our business and we’re not able to get in, waist of $ on gas to accomplish nothing!
mario c | Overall ExperienceGreat staff
Antonio V | First ImpressionsPrice kept increasing Found comparable unit elsewhere for much less cost
MARK S | Overall ExperienceThe staff is awesome — friendly, efficient and professional. They set this facility apart from most others. We have decades of experience with using storage facilities through my Navy career. U-Haul Bismarck is everything you need facility-wise, and the staff puts it over the top.
Jack C | Overall ExperienceI went into the u haul yesterday July 14th to pay for my unit and the girl who was working over charged me and gave me the wrong change she told me it was $135.90 so I gave her $136 and when I got the receipt it said $133.90 she gave me .05 back.
Analiece W | First Impressions