No problems , staff very helpful thank you
bonita charley | Overall ExperienceSelf Storage Units in Bismarck, ND, 58503
U-Haul Moving & Storage of Bismarck
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U-Haul Moving & Storage of South Hill
1 20th Ave SE, Minot, ND 58701 View Available Units98.3 miles from this location
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- 4.0 Average Customer Rating
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The staff were friendly and efficient when it came to getting me a unit as well as a refund on the lock I purchased I would and will recommend to everyone
BRITNY OLSON | First ImpressionsI tried moving out of my storage unit before I got charged another month, but there was two locks on my storage unit. The next day I went into the office and they did not know why there was two locks on the unit. They tried blaming my husband and I said he wouldn’t do that. They told me they would have to charge me $50 to remove it, even thou I did not place the lock on there and have no idea how an extra lock got place on my unit. Even thou it was a uhaul lock they provide to renters. I asked maybe if it got placed on there by accident but they said there are no notes or anything they can find and I will have to pay the $50. I ran home to grab my wallet once returning they told me the guy was no longer there to remove the lock till the following day. So I got charged another month and now have to pay $50 on top of that to remove a lock I did not place. I got a phone call the following day saying the lock wa are moved that afternoon around 11am. I got off work and was there about 5pm get to my unit and both locks were still on one was damaged and it was my lock. The man came around the corner and I told him you are cutting the wrong lock. He told me the staff told him that lock and I specifically told them which lock. He looked at both locks and said they will both have to be removed anyways. So we waited for both locks to be removed even thou they said it had already been done. I had removed all my things that night and let the office know I want moved out of the system. He said he was not able to do it that night that it will take two days. I called corporate office three days later after moving out due to Bismarck location not picking up my phone calls just to find out they had moved me out of the system that day. I am very upset with how things had transpired and how the customer service there was handled. The front desk man did not care I was being charged did not care I was upset and did not have the time to care for his customers.
AUTUMN BURGAD | Overall ExperienceNick was great he helped me out as much as he could. However I had a storage unit reserved and scheduled for my move in date but when. I got there it took 3 hours and 10 phone calls to the gm just to tell me they have no storage units available, I got charged for 4 nights but only had it for 3 and only needed it for 2. I am demanding a refund. This has cost me more money than I have overno fault of my own
Zachary Berry | Overall ExperienceExcellent job upon retaining a rental truck very friendly professional and courteous office work. I rented a unit as well but the bathroom facility was filthy. My previous experience renting a unit the bathrooms were clean every time I went there.
Jackqualine Byington | First ImpressionsThank you for great service
Judith Red Tomahawk | Overall ExperienceThanks firbproviding such a service to those of us that do not have enough space to hold all our belongings at once. The 1 month free was a life saver for me.
Gladys Botz | Overall ExperienceNo comment at this time all is well
bonita charley | First ImpressionsThanks for being courteous and helpful and especially for being patient to listen to all of my concerns and questions.
Mark Learn | First ImpressionsThank you.
Robert Goodman | Overall ExperienceKyle and his team are great. Thanks for all.your help. -Laz
Lazzaris Sims | Overall ExperienceI had a great experience at Uhaul storage for the short time I rented a unit.
Jana Shields Gipp | Overall ExperienceVery convenient no problems thank you Bismarck ND U haul team
bonita charley | Overall Experience