Agaiin, This is hard for me to answer. I had a unit that all my stuff was destroyed. However, there ins. dept is waiting on me to get the finally estimate and repair costs to them. Then the other unit I had they assume someone is stealing the space because for some reason they didn't know that I have been paying for this unit for years.
dee w | First ImpressionsSelf Storage Units in Bristol, TN, 37620
U-Haul Moving & Storage of Bristol
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Storage Customer Reviews
- 4.5 Average Customer Rating
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During my move I rented 2 trucks and a trailer at different times plus you gave me a month free storage unit, you give excellent service and made my move an easy and a lot less stressful..
LINDA U | Overall ExperienceI got locked out paid 24hr access and didn't get a code
Rebecca Y | First ImpressionsThe employees of the Bristol location were so helpful. Ms. Trish hospitality really did help my day improve.
jessica m | Overall ExperienceThe staff here was helpful and courteous at every transaction. Highly recommend using them.
Mike T | Overall ExperienceOnly negative is I had reserved a drive up unit a month ago and it wasn't available so I ended up with an inside unit down a couple of hallways which increased my unloading crew time and I had to pay for an additional hour. Otherwise the service and facilities are great!
Valari B | First ImpressionsThey have been amazing even with a mixup on my unit they were amazing to quickly fix the issue and take a major stress off of me/
Amanda C | First ImpressionsThe facility met all my needs and was well maintained and clean.
Steve R | Overall ExperienceReally happy with the overall experience, especially the staff. Super nice.
James H | Overall ExperienceOur storage experience was fine. However, we were disappointed that when we needed to move out only 6 days after the monthly payment due date, NO PARTIAL REFUND at all was allowed. THIS INFO SHOULD BE MADE AWARE UP FRONT INSTEAD IF TELLING US AT THE TIME WE MOVE OUT THAT U-HAUL POLICY IS NO REFUNDS. When we then placed a call to customer service, it sounded as though the general manager could make the call as to whether any of the amount could be prorated if he chose, but since he heard the conversation and didn’t offer to assist it was obvious he would not choose to to. The employee told us they would have given a full refund up to 3 days past the due date, but NO amount prorated after that. TERRIBLE POLICY U-HAUL!
Loretta D | Overall ExperienceThe 2 gentleman that was at the register were helpful but never came to cut the strap off my unit. I had to do it myself.
Karen J | Overall ExperienceI need a ramp to load my wheelchair into the truck please. My number is 276-494-1440 tyvm Linda belcher
LINDA M | First ImpressionsJoel and his team are just awesome, I recently lost my son and I was devastated and they certainly cared and certainly helped me get through a process of being able to hang on. They worked with me on changing my day or pay. They really are nice people.
dianna t | First ImpressionsSmooth, friendly, fast service
KIMBERLY J | First Impressions