Very helpful staff
KAREN S | Overall ExperienceSelf Storage Units in Burbank, CA, 91505
U-Haul Moving & Storage of Sun Valley
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 5' x 7'Miscellaneous Storage
Size Guide- Rate:
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$154.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $154.95 Per Month
1 Unit Left!
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Stor It 4 Less
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Other U-Haul Services
Storage Customer Reviews
- 5.0 Average Customer Rating
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Mike b | Overall ExperienceThe staff here was VERY friendly and helpful! They all deserve a raise. But this location needs an update on your computers and to hire some more people. The staff there is doing their absolute best. They don’t deserve having to deal with slow computers that barely work and not being staffed enough that they can’t answer the phone or having customers wait for someone who can have access to certain things. We had to wait over 30 mins just to see if there was a storage unit available because the ONLY guy that was there couldn’t log in to the computer. This was not his fault, and I fully believe they need an entirely new updated system and setup. Then after the 30 minutes of waiting, we had to wait an additional hour, maybe two because their system was giving them such a hard time. I feel so bad for these great staff, I’m sure they have to deal with people getting quite upset with them even though none of that is their fault. They review would be a EXCELLENT rating if it was on the staff alone, but unfortunately what should have been a 30 min deal turned into HOURS of our time just because they are understaffed and have computers that barely work.
KIARA L | First ImpressionsKim, Joey, Jesus, Montierrio and everyone that works here is so amazing and hardest working staff I have ever encountered! Having my storage here for 6 years and going through major life changes I’m so grateful for how accommodating and helpful they have been the entire time. I will honestly miss these beautiful souls. They are part of my journey and their graciousness and kindness I will always cherish. Kim is the best manager at any establishment I have ever been! She makes moving and storage seem so easy and she deals with everything with integrity and grace! I’m sooo lucky and grateful for this blessing of a team and place! Thank you :) I feel loved and accomplished and easy for next chapter due to help here!!! Will absolutely recommend and back if needed!!! Love you guys <3
colleen r | Overall ExperienceKimberly and her colleagues were incredible. So helpful.
Rosie G | Overall ExperienceThe most helpful staff ever, I couldn’t ask for more!
Christopher R | First ImpressionsCindy was very helpful.
Steve H | First ImpressionsOverall the storage facility worked out well. All staff were friendly and helpful. Unfortunately when trying to pick up my trailer rental, the system was down, and information was lost, causing what should have been a short trailer pickup to turn into a multiple hour experience, and ended with my drop off location being 20 miles further than what was originally planned for.
Zach K | Overall ExperienceMost of the staff members were helpful and friendly but a few were not. There were either cars or trailers parked in front of and blocking my unit every time I came to access my belongings. There was an overgrown plant hanging down over the doors to my unit for months and it was not trimmed until I requested it be maintained so I could access my unit. For these reasons, I would not recommend this facility.
Emily D | Overall ExperienceAgradecido con todo
JUAN G | First ImpressionsMe gustó el trato y la amabilidad del personal gracias.
SERGIO C | Overall ExperienceTJ was super helpful and patient when assisting me.
Sabrina D | First ImpressionsThis has been the worst storage and uhaul rental experience I've had out of all the times I've used Uhaul over the years. Honestly I'll never use Uhaul again because of it. The one way rental process was terrible. No one on the corporate side could figure out how to put the drop off location I requested. It took 4 phone calls to get someone that could do it. I went to the storage location and requested if they could they said to call corporate. After finally reaching someone who knew anything they inform me I have to drop it off by 9am on the due date. The documentation didn't mention the 9am time so I planned to drop off after work. But since I'd get charged an extra day I changed my meeting schedule so that I could come drop off the truck at 7am. Which I did. However. When I arrived there was only one employee who was cleaning a truck out. The drive was blocked. So I had to sit and wait 10 mins before I could pull in and drop off the truck. I dropped off the truck gave him the keys. And then a week alter get a bill for an extra day truck rental. He did not check it in until after 2pm thus I got charged an extra day because they don't do things timely at this location. I went in 3 times! Trying to get them to credit me. I emailed them(no response. . Called them. Every time they said the manager was out and couldn't do it themselves. I gave up and let them keep my. Money. I had a storage unit there. That I was slowly moving things out over about 4 car loads. EVERY single time I went there was only one employee always busy outside of the building so I had to stand and wait 10-15 minutes to get my "white lock" key to access my own stuff. They need help. Very poorly managed facility that needs staffing increases or changes. Clearly they need the money they stole from me for the extra rental day more than I do, hopefully they use it to help pay for additional staffing.
justin m | Overall ExperienceIt was a pleasure to have a storage at UHaul and the management and facilities were great to work with Very pleased
Mark B | Overall Experience