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Kathy B | Overall ExperienceSelf Storage Units in Calumet City, IL, 60409
U-Haul Moving & Storage of River Oaks
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Storage Customer Reviews
- 4.0 Average Customer Rating
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This facility is always clean and well maintained. Jessica Johnson and staff were always friendly and helpful!
Cheryl S | Overall ExperienceThe employee who assisted me with finally getting my unit was amazing. He went above & beyond assisting me when management put a lock on my unit, then lost the key, did not answer any calls he made to find the keys. I had demanded that the lock be cut. He informed me that it could not be cut. I had to walk Uhaul desperately trying to gain access to my unit because I had movers waiting to unload my items and I was charged another hour of service at $99 per hour
valencia n | First ImpressionsPlease clean mose droppings more often or do a 6 month storage check
Tanishia B | Overall ExperienceA great play
DOROTHY B | Overall Experience5 Stars ⭐ all around. Amazingly, the staff all stepped up to solve the issue I was having with the keypad. They were not at fault for that. But Jessica and Ricky definitely were 12 toes down since Jess, promised she'd remain on the phone with corporate until she fixed my issue. And she did that before leaving work. Amazing customer service!!!! Thank you all for your help.
Michael M | First ImpressionsNone
LAWRENCE L | First ImpressionsThe staff needs to converse with the client in a professional manner opposed to carrying the conversation on as though the customer is not valuable
zena n | First ImpressionsI had a wonderful experience storing my items at U-Haul. I was comfortable leaving my items in their care. I’m only closing my account out because I’ve purchased a new home that can accommodate all of my items.
Patricia C | Overall ExperienceMy experience was awesome from start to finish. I love the gentleman that assisted me when I opened and closed my unit. I forgot his name but he's truly an asset to the business.
Pamela S | Overall ExperienceIt was mice feces in my unit
Leoda B | Overall ExperienceRickey & the other worker's were very nice & helpful! The facility was well lit & even the bathroom was clean!! I will definitely use them in the future, if needed.
DEANNA W | Overall ExperienceBig deal for me they were pleasant, they also helped me to the fullest, with discounts an accommodations. The entire team
Jacqueline H | Overall ExperienceI was made to feel very comfortable and appreciated
Dorothy B | First Impressions