I will use again when needed
Angela A | Overall ExperienceSelf Storage Units in Carbondale, IL, 62901
U-Haul Storage of Carbondale
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- 4.0 Average Customer Rating
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The day I moved out , one of the employees was sloshing soapy water down the main hallway making it difficult for my movers to load a 26ft uhaul . Movers had to stop call manger . She wasn’t responding, call corporate. We waited over a hour for floors to dry to start moving big furniture made my loading a lot longer had to pay out more money to movers by the hour. Was not happy. No compensation was offered by uhaul ! I paid over 5000.00 in rental fees to this facility. Very unprofessional!!!
Melissa M | Overall ExperienceThe manager I forgot her name started with a M and the man that was there helping me was very great and I will recommend them and come back to this location because they were very helpful and professional
Kayser C | Online Move InShort story-My boyfriend passed away w/o giving me the locker code.i already paid for the truck and had helpers. Boyfriend had changed the lock code. I told my aunt I was done, let's go home. She went inside to talk to Miranda, the manager, she came out and tried Every possible code. She also gave us the truck N/C till next day. I had the lock cut off , got out belongings. W/O Miranda and my aunt, I would've lost memories of my man. Great manager! She cares about people. Thank you Miranda and Aunt JoAnne
James E | Overall ExperienceMy daughter went to the office on 5/11/26 to obtain the unit information. They charged us the monthly rent and gave her the unit number. When she found the unit, there was no unit number on it and the door was broken so that it could not be locked. They told her that they needed to fix the door and would let her know by the end of the week when she could move in. We are currently waiting to hear back and she is unable to move out of her apartment in the meantime. If the unit was broken, it should not have been available to rent.
Angie C | First ImpressionsThey don’t listen , tried closing out unit idk how many time through email , phone , text in person
SHERRY H | Overall ExperienceI paid for a month and didn’t use it all I vacated before but was told no prorating or refund for emptying early
LORI C | Overall ExperienceGet some to cover furniture, so mice won’t nibble on it
Reichelli C | Overall ExperienceStaff is always very courteous and helpful
maria e | Overall ExperienceI was told I would get a free month for the one way trip from Peoria here to carbondale. do I still get my free month as I already paid?
Tana S | First ImpressionsThe person who checked me in was very friendly, knowledgable and helpful! Great job!
TODD F | First ImpressionsEverybody was nice from picking up the trailer to drop it off to back and forth at the storage
William k | Overall Experience