As far as the staff, they were great. But my unit experience was awful. I paid 144 a month for a unit that had mice everywhere and spiders. And when I came to get my stuff out of my unit it was covered in pollen. And I am not sure how when the unit was supposed to be completely closed.
Crystal R | Overall ExperienceSelf Storage Units in Chesapeake, VA, 23323
U-Haul Moving & Storage of South Military Highway
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- 4.0 Average Customer Rating
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Except no lights in units and excessive heat
JOANN B | Overall ExperienceEveryone is very polite and respectful.
STEVEN J | Overall ExperienceThe staff was very courteous and helpful. Very professional. The lighting was very poor and some of my things got wet while there. Overall if you don’t mind those things then so be it. She offered to get me the information for damages. I declined because I didn’t think it would help. I actually moved out on July 1, 2025
Letitia B | Overall ExperienceThe storage facility is accessible to the public there’s no gate. You have to scan your card when you go to your storage. But anyone can drive through at anytime. It’s not secure.
janet f | Overall ExperienceOutstanding customer service.
Karamoh S | Overall ExperienceOne of your very first customers, you violated my trust and the law by filing me for auto-pay after I have turned it down since it's inception. Your betrayal is unforgettable !!!
JOSEPH C | Overall ExperienceThey was very efficient and helpful
STEVEN J | First ImpressionsManager and staff gave exceptionally poor customer service. Everything about my experience with Uhaul was awful. I will never use uhaul again and will warn others not to either.
Tom W | First ImpressionsEasy to access. Safe and secure. We also appreciated the first month free with rental of your easy to use functional moving trucks. Thank you!
Manny C | Overall ExperienceA good experience.
Alicia T | Overall ExperienceI would still be using this facility if the cost has not risen as high as it did. 30% increase over 6 months is unacceptable.
WILLIAM J | Overall ExperienceEverything was excellent!!!
Shavee B | Overall ExperienceThe staff was amazing and made my transaction so smooth
Ebonee T | First Impressions