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DAVID B | First ImpressionsSelf Storage Units in Columbia, SC, 29201
U-Haul Moving & Storage at Elmwood
Services at this Location:
Features Available at this Facility :
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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U-Haul Moving & Storage of Cayce
1500 Charleston Hwy, West Columbia, SC 29169 View Available Units3.6 miles from this location -
U-Haul Moving & Storage at Broad River Rd
1003 Zimalcrest Dr, Columbia, SC 29210 View Available Units4.3 miles from this location -
U-Haul Moving & Storage of W Columbia
400 Orchard Dr, West Columbia, SC 29170 View Available Units4.5 miles from this location -
U-Haul Moving & Storage of Fort Jackson
5604 Forest Dr, Columbia, SC 29206 View Available Units5.3 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 3.5 Average Customer Rating
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The staff was remarkably knowledgeable and helpful. I had a few glitches but they ironed them out. I was even witness to a young man walking in and demanding to be served in front of everyone else. Your staff handled it professionally, but firm. It could have quickly gone left but your staff made certain he calmed down and then treated him with such kindness.
CONNIE R | First ImpressionsThe female Customer Service Rep (I’m sorry I don’t know her name) was friendly and professional- please find out her name and let her know she was a pleasure. Then I met the Manager, Ms. Judy…..just as friendly, helpful and professional. Both was a joy and represent U-Haul fabulously!
Jerilyn j | Overall ExperienceHad a reservation. When I checked in, they told me they had my reservation but no unit. They sent me across town to another location with a unit but they closed and refused to wait and help me get checked in so I could unload my things after driving for 6 hours and hauling a trailer for Uhaul. I then called customer service, who booked me a larger unit at this location for double the price of my original, sent me to customer service to resolve my issues regarding my poor treatment, who told me nothing could be done until the morning. When I spoke with customer service in the morning, they told me my previous conversation had not been noted on my account, so i got to explain the entire ordeal back to them. They then called the storage unit, leaving a message for management to offer me the larger unit for the smaller units price due to the poor experience I've had so far. Direct quote from the manager was "we don't do that". As in, we don't listen to customer service, no matter what happened to our customer. The teammember at the desk offered me a non air conditioned unit for a slightly increased price as compared to my original unit, which I accepted. This difference in price between the smaller and larger unit was so minimal it was not worth calling customer service about. So my experience was poor.
Zachary R | First ImpressionsGreat staff at Elmwood. If I need space again it will be the Elmwood location. The staff gave good customer service. I would give them a bonus.
Unula A | Overall ExperienceIt went fast and smooth!
REBECCA K | First ImpressionsWhile I don’t like to say negative things but the staff member that checked me in could have been more informative and helpful. I had made a reservation well in advance and that wasn’t even looked at until the end of checking in when I asked for the supplies I ordered. I wasn’t familiar with U-Haul storage or the facility and other than getting through the gate I was given little to no instruction on how the facility worked. after asking many questions things were fine and in general moving into the unit was easy. It is well kept and safe so overall it was a good experience.
Holly M | First ImpressionsGentleman at the front desk was very helpful, great experience.
Keith R | Online Move InI needed a place to store my belongings until I could find a place.
David B | Overall ExperienceBuenos
erwin g | First ImpressionsEasy check in as well as check out. Thank you
anna s | Overall ExperienceNever moved in to storage my house 🏠 I was waiting for came through
Linda B | Overall ExperienceThe crew that worked at the desk was very helpful.
TRAVIS G | Overall ExperienceWe rented a office suite. On the side I rented we never could get parking because of the uhaul were parked back there . Call me if you like a full opinion of the place.
LUCIUS G | Overall ExperienceYou should have pro-rated my 5 days I had the unit. Sorry we are no longer under contract. Lost out on $100 but got a bigger unit for almost the same price somewhere else
Melissa M | Overall ExperienceStaff is amazing
Ndyanao N | Overall Experience