My living room set got molded and was not there that long.

Poor customer service. Employees on phone instead of servicing customers, could not tell us another location of additional equipment we needed, could not resolve the damage claim made on items in a storage unit that had a leaking roof that was not repaired nor was our items replaced under the insurance claim. I expect better customer service from u haul than this!

Alarm goes off everytime we open the storage unit.

I am comparing my experience to CubeSmart. I reserved a ground floor climate controlled unit on line. When the rep took me to the unit it was already rented to someone else. She then gave me a smaller second floor unit. The line was too long for me to wait to get the problem corrected so I just settled for what I got. I rented three units from Cube Smart and there was no line, no wait and everything I got exactly what I reserved. Cube Smart employees all wore masks and were very aware of Covid. Your employees did not wear masks and unfortunately non of the customers standing in line inside the store did either.

The staff was wonderful and check-in was fast and effortless.

Great staff. Very efficient and helpful! Well maintained facilities. Highly recommend.

Last 2 Sunday’s have been a problem. Main sliding door not opening. 1st Sunday young man took his sweet time getting it unlocked. Last Sunday’s,nice young lady took care of it, she was very pleasant and explained why. The guy there on Sunday was not friendly.

CDI checked in after moving all day I had a very unhelpful almost curt person check me in. Most of the employees were friendly and helpful but he certainly was not.

I hired movers when I got to the storage facility we couldn’t get in and had to go back the next morning. I was charged for one hr. Which was $90 dollars and $228 overnight storage fee. Uhaul couldn’t find me in the system even though I had my paper work. I have called the manager and to response from phone or email. Thanks

Some of the staff was very rude. Also they could not get our bill right we were over charged and no one could explain it to us.

The storage rates are reasonable and there Is a large variety of storage options. We chose exactly what needed: a climate controlled smaller unit on the first floor.

They charged me for a cleaning fee that was $25 and they took pictures of the dirt that was on the floor mat on the driver's side. Then they charged me $21.40 for a after hours return fee for the uhaul truck. I got the truck from April 2nd to the 8th and I returned it on the 4th?? So I really don't think I should have been charged for that, or any charges especially when there guy manager took us that we did good and nothing was going to be charged to my card.

Nov,Dec, 2018 or January 2019 Management lost 200.00 money order that was mailed. Becky or Megan managers at that time lied Cut lock off unit lock replaced with Uhaul lock key was sitting in Charlotte I feel as though once lock was cut off for late rent my unit had been entered and riffled through by workers This site do not answer phone calls often nor return call center messages Mailed payment in a second time it hadn't been opened just sitting in drawer SOME STAFF----2018- 2019 STAFF WASN'T ANY GOOD 1/4 HELPFUL. THERE WERE EXCESSIVE LONG LINES AND WAIT TIME. 2020 STAFF MUCH BETTER!!!!!!

At no point was I told I had to have a round lock until I was already checking in and they're with my merchandise. So I had to leave my personal belongings in the storage unit overnight unlocked because there was nothing open do the seats new hours regarding Cov- 19virus. So the next morning I had to wait time in line for 25 minutes just to purchase one of their logs when I could have been told that night So the next morning I had to wait time in line for 25 minutes just to purchase one of their locks when I could have been told that two days earlier when I first reserved the. When I received the truck in Salisbury it was dirty it had less than 3/4 of a tank and then they charged me because she mismarked the gas when I first got the truck. she didn't do a walk-through with me she just gave me the keys didn't check the fuel to see that it differed from what was marked on the paper. So then they charge me for fueling when I put it back as to where it was when I first got the truck. I also had to clean the truck from the previous person because they gave me a dirty truck. and if that wasn't enough they charge me for mileage when she told me it was unlimited up to 50 miles because it was a one-way rental. So next time I think I'll have to go see Penske or somebody else because this end up costing me more than they would have charged me not to mention all the headaches from the moment of getting the truck or trying to get it it was a big nightmare and it continued on to the storage unit. So no I would have to give you less than one star. I had been renting from U-Haul for over 30 years and this was very disappointing not to mention costly of time and money. the only one I can say that was nice was when I picked up the truck the lady was nice and the lady was nice at the U-haul center in the morning of the 29th however the man in the evening of the 28th was very, let's put it this way you could tell he didn't want to be there. Very dissatisfied customer a 30-year customer and you guys blew it on a truck rental and a storage rental.

Customer service was poor at this location. No one at desk, often would have to look for someone. Wait time long. Dropped a truck off and employee was very rude. That being said I was please with the storage unit I rented. I did feel the rental price was high for the size of space.

Great customer service and associate was very knowledgeable.