This time around with me using -Haul. My niece Carleatha arranged everything for me at this time. There were a little complicated things, but end up working out. But, my main concern is there was a lady that we were transferred to after we spoke to a gentleman named Blake. She was VERY rude and disrespectful to my niece. When my niece asked for her name, she hung up the phone on her!!! Now this was very rude and unprofessional customer service…We are really hoping that this call can be traced back to find out who this woman is!… so that she can give us an apology for her actions toward us!..This is why I gave the rating that I’ve given.
Michelle A | First ImpressionsSelf Storage Units in Dallas, TX, 75229
U-Haul Moving & Storage at Harry Hines Blvd
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- 3.5 Average Customer Rating
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Totally rat infested. There was already a trap with poison in our unit when we rented it, but it seemingly did no good. We had no food at all, just furniture and house decor, yet ended having rats completely infiltrate and leave droppings all over the place. This place needs a major extermination.
ROSS C | Overall ExperienceService was great. Everything was cool except... need Pest Control. For the few days my stuff was there, LOTS of Rat poop in my stuff. Luckily it was only my Outdoor Sound System. But my tarps and tops of bins..Rat poop.
Hugh B | Overall ExperienceTodo muy bien muchas gracias
Mario F | Overall ExperienceMe sali un poco molesto porque las ratas me danaron toda mi ropa y articulos y mis lavadoras que tenia dentro de su almasen
esteban p | Overall ExperienceSome of my staff were stolen, like my carpet, my TV bracket, and my bed tool.
Dorcas M | Overall ExperienceI have the best experience ever with the manager. I think that’s what she was at the store on Harry Hines. She was so kind she was fast. She was friendly. She was flexible and her tension was focused on me to give me the best possible care that she could to make me a happy client It saddens me not to remember her name. I think it’s Meredith Miranda. I know it started with an M she was fabulous.
KATHY M | Overall ExperienceThe staff at this storage unit used my emergency contact number when I was working that's not what it was for
MARTIN M | Overall ExperienceThe price was high but very convenient to get a haul and storage in the same place.
Titus B | First ImpressionsAwesome customer service
MARGARET W | First ImpressionsThank you!
PHILLIP A | Overall ExperienceWould have given taking off excellent if this facility had any type of carts to help transport items to interior units
Terra H | Overall ExperienceThe worst staff/employs. I have ever dealt with. They completely lie about anything to make themselfs look good. Very unproffesional. Racist manager. She should not be in the postuon shes in. Smokes weed in the parking lot during business hours. Doesnt have a clue what is ans isnt right to do while useing the faciltys. Takes her personal feeing out on customérs.. Just outright impossible to work with. Makes up rules and singles out folks lets some costomers use the faciltys Amenities.. But not others.
Michael Y | Overall ExperienceI very helpful and awesome management at .the Uhaul at 11061 Harry Hines Blvd, Dallas, TX 75229 I would give her 10 star rating if I could ...
LAUREN D | First ImpressionsKayla was extremely helpful and friendly. When I needed help she was more than willing to lean a helping hand. A very pleasant experience.
William T | Overall ExperienceKeep it up
Darell R | Overall Experience