Tatiana is a GREAT manager: she is awesome at customer service, both on the phone and in person. She is professional, kind, respectful, bi-lingual, and smart. She knows how to get things done and is efficient. I dealt with her when I originally called to place my reservation and when I came to pick up the truck. This situation was not her fault, but the other employees at this location are in need of serious retraining! Too bad my move fell on Tatiana's day off, wit her replacement being Anna, who was so poor at her job that I feel I have to write a comment. Usually, I give people feedback if there is a problem to give them the chance to change their behavior or try a different approach, or at least to apologise. I tried to do this in Anna's case; however, she was so rude and resistant to feedback, I gave up. Her response to my polite request to finish waiting on me (just try to get me into my unit, which was locked when I arrived, with another lock, not mine) was to yell at me that I was being rude. My calm explanation that I had been there first and that the other people had come in after me was met with more yelling and then Anna's rationale that "these people need a truck". (I.e., I had already paid, but they were still potential revenue; or more sadly, perhaps, that they were hispanic and I was not, so she chose to wait on them although they were last in line). Either way, Anna was not correct in her behavior. When I pointed out that I had already been given the run-around from the outside staff, who wasted much of my time finding the correct unit, when I was already outside my unit, by taking me to Building C, then Building B, then back to Building A, where I started out, Anna accused me of lying. Only after I called the central number for customer service and complained, and then told Anna that I was on the line with the national Customer Service agent, did this get Anna's attention: I handed Anna my phone to talk to the national agent on the line, which finally prompted her to finally wait on me. At that point, Anna again accused me of lying, saying 'how did she (Anna) know if this was not my lock and that I had not lost my key, and that I should call a lock smith at my own cost...), to which I responded that I could do that, and then how much trouble would she (Anna) be in when it turned out to be someone else's locker and goods? This finally got Anna to 'look into the problem'; I went out to keep an eye on my unlocked truck, which was partially unloaded. After another 30 minutes, I returned to the office to see Anna waiting on the other people (again). When she saw me come in, Anna said that they did not have any large units. Rather than argue about why Anna had not come out and informed me of this earlier, I suggested that Anna look for two smaller units side by side for me to use. This took yet another half hour, after which Anna told me that all the outside workers were too busy to help me move the stuff that was already in carts at Building A. (The were very busy indeed, as I observed, hanging out and talking with each other and watching me slave away, pushing my carts up and down the hill between Buildings A and B for an hour. In fact, the only people who offered to help me when items were falling off my carts and breaking, were two teenagers of a kind family who where also moving in: the teenagers came over and helped me with the rest of my carts and were very gracious.) In sum, Anna's poor service cost me a delay of 3 hours, which then had multiple knock-on effects. I was consequently late for my move-out of my apartment, then it cost me an extra night at my rental (from which I was supposed to be moved out) and a fine of $100, and the cost of broken items that were already loaded onto the carts at Building A, which I had to push to Building B. In addition, I have been charged with three units instead of one. The agreement was for one unit at the price of 169.95, and the first month free. First, the unit was charged at 179.95, which is the wrong price; and now I am being billed for two additional units, each at 129.95. The first month is free, but if I have to stay another month, this will be a price that I never agreed to! Finally, the truck that I left in the storage facility is still in the same place where I left it, and has not been checked in. I requested check-in when I left so that I could verify that the gas and milage charges were accurate, but the agent there was 'too busy' to do this when I was leaving, so I asked for someone to call me immediately when the truck was checked in. To date, there has been no communication to that effect. I would like to request full reimbursement for this move since it was a costly and stressful experience: the fee for the truck and the storage rentals should be free to compensate for the inconvenience, damages, and extra cost. Also, Anna should be retrained in several points of customer service to avoid this situation in future.
sydney a | First ImpressionsSelf Storage Units in Danvers, MA, 01923
U-Haul Moving & Storage of Danvers
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
3' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
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$54.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $54.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
- Rollup
- Rate:
- $79.95 Per Month
-
![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
- Rollup
- Rate:
- $79.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$129.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
- Rollup
- Rate:
- $129.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$129.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
- Rollup
- Rate:
- $129.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$169.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
- Rollup
- Rate:
- $169.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$179.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
- Rollup
- Rate:
- $179.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$244.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- Climate
- Rollup
- Rate:
- $244.95 Per Month
1 Unit Left!
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I have used the uhaul in Salem. The last visit was very unacceptable. I called customer service. They referred me to the danvers location which I have used in the past as well. The only place I will go from now on is the danvers location. I had to go move back to my hometown in east Boston to take care of my father-in-law 3 months ago. I bought a new living room set and it did not fit and in new location where I was moving. I am happy to say I have one free month's storage for my sofa. Set, it really took me out of a very bad situation, and this was very helpful. I will highly recommend you u haul to anyone.I know that is moving. The service was tremendous friendly, and I will advise other people to go to that.The danvers location
JAMES D | First ImpressionsYou are too expensive, and not making a discount for long term customers is short sighted. Had I been able to reduce my fee to $120/130 I would have stayed. Something is better than nothing. Danielle Murray
Danielle M | Overall ExperienceVery professional . Very helpful. Highly recommend this station
Joshua S | First ImpressionsStaff was very friendly and helpful.
laureen p | Overall ExperienceMy entire experience was great from storage to truck rental. This is my second time using this location and I’m very happy.
Lori B | Overall ExperienceThe women who helped me get set up was fantastic. I am in dire straits and she was kind and patient with me. I really appreciated that. Thank you
sarah-lynn w | First ImpressionsJust fine
Dale A | First ImpressionsLovely people. Quick and easy.
julie m | First ImpressionsThe woman in the office is extremely helpful and so pleasant it makes for a very happy and calm moving experience
jerrilyn m | First ImpressionsEverything was so smooth and easy. The manager took her time to explain the sizes of the units and how you can accommodate your stuff. Which was amazing because instead of putting me into a large unit I didn't need. She is very kind and informative. Please appreciate good honest staff or I may offer her a job. I’m still impressed with the way she handled my process from start to end.
Yanivel G | Overall ExperienceGreat experience - everyone was helpful and knowledgeable.
patricia p | First ImpressionsThe entire staff was extremely helpful and friendly ! 100% recommended.
MELISSA A | Overall ExperienceI cannot say enough good things about Tatiyanna Correa. After an exhausting trip, Tatiyanna was very fast and efficient on a very busy Sunday getting me checked in, as well as when dropping off. Being very exhausted, I was not grasping some of the information. She was very patient and made sure I understood everything. She made me feel comforted and I felt she cared about my well being. UHaul is lucky to have her and I hope she goes far with you. Bill Cannata. 06/03/2025
WILLIAM C | First ImpressionsThis experience was EXcellent from start to finish! Tatiyanna was the most courteous,caring and extremely knowledgeable person . Tatiyanna is an ASSET to U-Haul and management should appreciate her love of the Business and the Customer,she is a super person .AAA+++ Respectfully John and Dwana A. NH
dwana a | First ImpressionsVery helpful and friendly
rodger l | First ImpressionsMy experience with U-Haul Moving & Storage Of Danvers was absolutely fantastic, and it's all thanks to Tatiyanna. Initially, there was a very minor hiccup with my reservation – a small oversight that honestly could have happened anywhere. However, what happened next is what truly sets this location apart and makes Tatiyanna a customer service superstar. Instead of brushing it off, Tatiyanna immediately took ownership of the situation. She was incredibly apologetic, genuinely concerned about the inconvenience, and sprang into action to find a solution. And let me tell you, she didn't just fix the problem; she went above and beyond. Tatiyanna not only resolved the reservation issue quickly and efficiently, but she also provided ample reimbursement and provided assistance the rest of the day to ease my move in. Her willingness to go the extra mile truly blew me away. What impressed me most was Tatiyanna's genuine care and commitment to ensuring my complete satisfaction. She was professional, friendly, and incredibly proactive. It's clear that she takes immense pride in her work and truly values her customers. Honestly, I was prepared for a bit of a headache when the initial issue arose, but Tatiyanna turned the entire experience into a positive one. Because of her exceptional service, I will not only be a loyal customer of U-Haul Moving & Storage Of Danvers but will also enthusiastically recommend it to anyone in need of storage. Tatiyanna is the epitome of customer service. She is a true asset to your company, and I hope her dedication and outstanding work are recognized. Thank you, Tatiyanna, for turning a potential frustration into an exemplary customer experience!
John Q | First ImpressionsThe staff was excellent, answered all questions, Very helpful, I'm glad I chose to rent a unit. Thank you
christopher f | First ImpressionsThe lady who helped me with finalizing my rental unit was probably one of the nicest person I have met in my entire life!
MARK H | First ImpressionsThere all great A + all the way
Scott K | Overall Experience